iQor employees are to handle themselves at all times with professionalism, a polite manner and personal integrity while following regulatory guidelines.
There are no exceptions and no excuses to this rule. In fact, all employees must abide by the following principles:
Identify the right party.
Identify iQor and the purpose of the call.
Document all actions and requests.
Stop pressing when the customer asks you to. "No means no."
Escalate difficult calls to management.
Treat consumers with respect.
Employees should not:
Transfer the consumer to another department unless you are positive it is the only remaining solution.
End the call until you are certain the consumers' issue is resolved.
iQor is serious about these standards. Failure to abide by these principles can result in an employee's immediate dismissal. If you have experienced any incident of unprofessional behavior, please contact iQor's Consumer Advocacy Group at 1-800-811-4214 from
8 a.m. - 8 p.m. ET.