At iQor we believe that consumers should be treated with professionalism, integrity and respect.
Our 3-Point Consumer Pledge:
1. Rapid Response to Consumers' Requests.
As part of our commitment to professionalism, courtesy and respect, iQor has a toll free Consumer Advocacy Hotline so that consumers may reach us directly to seek help resolving a payment issue or to simply speak with us. Whatever the case may be, we are happy to hear from you and will respond to every matter in a timely and professional manner.
2. Strict Adherence to Privacy.
To ensure customer confidentiality, we only collect the information we need to administer accounts properly, provide consumer support, and to satisfy legal requirements. iQor does not share any information collected with third-parties.
3. World-class Security.
iQor uses security safeguards on all systems, so only those individuals who need to appropriately assist consumers and conduct business transactions have access to necessary information. All data is encrypted and stored in a single location - our Data Depot - not at the point of usage, substantially enhancing our security capabilities. We will continue to make extensive technology investments to bring state-of-the-art capabilities to every part of our company.