Whether you are interested in becoming a Recovery or Customer Service Agent, you will learn alongside the most seasoned professionals in the industry.

Recovery Agent

As a Recovery Agent, you'll be responsbile for collecting and managing account receivables for our blue-chip, FORTUNE 500 clients. Some of your responsibilities include, but are not limited to, placing outbound calls and accepting inbound calls to consumers and/or businesses and using your negotiation skills to achieve repayment of debt. You'll be responsible for locating a consumer or following up on a previous commitment. You'll also be trained to counsel consumers and assist them in determining the best payment options to meet their financial obligations. The better your performance, the better your pay and cash bonus. Basic Minimum Requirements: High School diploma or equivalent; previous telephone and/or collections experience preferred; ability to perform simple mathematical calculations; negotiation; counseling and problem solving skills desired.

Customer Service Agent

As a Customer Service Agent, you'll receive inbound calls and make outbound calls on behalf of our brand-name clients. You'll be responsible for answering product questions and servicing accounts while handling a high volume of incoming calls in a fast-paced environment. You should be tactful and have the ability to handle challenging situations professionally and calmly. Basic Minimum Requirements: High School diploma or equivalent; two years previous experience in customer service or call center preferred; solid written and verbal communication skills; must be flexible and available to work varying shifts; efficiency in Microsoft products and Windows environment.