Message from the CEO

iQor has quickly become one of the largest and most respected privately-held global business process outsourcing companies in the world.

I took over the company as Chief Executive Officer in late 2003 with a mandate to turn around the organization after an acquisition binge and mismanagement left the company in difficult financial circumstances.

iQor is now transformed with rapid revenue growth, a global expansion and a surge in profit margins. We have moved on from a string of small, specialized branch-based collections companies to a modern, fully integrated business process outsourcing company with next-generation technology and world-class people across a global footprint.

Today, our TeQ21 suite of systems provides for end-to-end process automation, real-time analytics on our proprietary Quantum Match database, complete desktop virtualization for data security, and 100% call recording with speech-recognition-based monitoring.

We have truly innovative human resources programs to attract and retain the best people - including TRIP, a highly successful employee referral program, PowerPay, and XMIP, extremely attractive bonus plans, and the miQor Purse, a totally unique benefits plan that gives employees unlimited flexibility in choosing benefits.

These distinctive assets are all aimed at one purpose: delivering at the highest possible level for our clients - #1 Performance with Zero-Defect Compliance.

At iQor, we are taking our game to the next level.

Sincerely,


Vikas Kapoor
President & CEO