Headquartered in New York City, iQor provides intelligent customer interactions and outsourcing solutions. Our 17,000 employees in 39 Centers of Excellence around the world are dedicated to understanding each customer’s DNA.
iQor’s Four Service Solutions
We use data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting our clients’ brands. iQor’s four service solutions specialize in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets.
intelligent Connection
Value-Added Customer Care
intelligent Enablers
Contact Center Analytics and Services
intelligent Process
IT-Enabled Back Office Processing
intelligent Intervention
Accounts Receivable Management
Understanding the Customer’s DNA
iQor agents in contact centers, and from homes around the world, handle hundreds of millions of customer interactions each month. We believe every call, email, chat session, and social media response generates a series of important data points – small but useful clues, like DNA strands.
iQor has been developing the digital network, tools, and processes to capture, analyze, and act upon these data points in the fundamental belief that by understanding each customer’s unique DNA, we can improve the customer experience.
We created the iQor Innovations Lab to help our clients decode their customer’s DNA and uncover insights not available through traditional data capture. Our team of data scientists consults with our clients to transform data into actionable information that drives profitability, improves efficiency, and enhances customer satisfaction and the brand experience.