President & CEO
Hartmut Liebel is President & CEO of iQor, a global provider of intelligent customer interaction and outsourcing solutions. Prior to joining iQor, Hartmut served as Chief Executive Officer of Jabil Global Services, a division of global electronics manufacturer Jabil Circuit, Inc. (NYSE:JBL).. Prior to joining Jabil in 2002, Mr. Liebel served as Director of Business Development at Artesyn Technologies (since acquired by Emerson Electric), a power conversion and communication subsystems manufacturer. He has also held management positions at W.R. Grace, Bank of America and Merrill Lynch. Mr. Liebel earned an MBA from the University of Notre Dame and holds the Charter Financial Analyst (CFA) designation.
Chief HR Officer
Mason leads a worldwide Human Resources team comprised of integrated business partner networks that support Customer Contact and Aftermarket operations. He also directs iQor’s global shared services functions, including Compensation, Benefits, Payroll, Recruiting and Training. Having joined iQor in 2005, Mason has held leadership positions in the Sales and Analytics functions, and was first appointed to lead the HR department in 2009. Since that time, he has been the architect behind several innovations, including a fully-flexible benefits program and the company’s performance-based agent bonus plan and review process. Prior to iQor, Mason held several progressive management roles in Risk Operations and Supply Chain Management at Capital One. Mason holds a Bachelor of Science degree from Cornell University.
VP, Information Technology
Erik Carlson, Vice President of IT, joined iQor in 2014 through the acquisition of Jabil Inc.’s Aftermarket Services division. Over his 10 years spent with Jabil, Erik first served as Director of Business Development and later as Vice President of IT, during which time the division grew from $200M to over $1B in annual revenue. Prior to Jabil, Erik also held leadership positions at ReturnBuy Inc., a service supply chain start-up purchased by Jabil, and PricewaterhouseCoopers LLC Management Consulting (now IBM Global Business Services), where he implemented solutions for Global 100 and Fortune 500 companies. He holds a BS in Systems Engineering from the University of Virginia.
EVP, Chief Sales Officer
Gary Cole is Executive Vice President and Chief Sales Officer at iQor. Gary has over 20 years of enterprise sales, operations and management experience and leads the global sales and account management teams across iQor. He has extensive expertise in consulting, outsourcing, customer service and industry experience within the Financial Services, Insurance and Healthcare Industries. Previously, Gary was the Global Head and SVP of the Insurance and Healthcare Major Markets Unit at Tata Consultancy Services, and prior to TCS he held the leadership role of Vice President, Financial Services, Insurance and Healthcare at Xerox/ACS. He has also held executive leadership positions with CSC and IBM Global Services, respectively. Gary holds a BBA in Operation Management from Western Michigan University, an MBA in Services Marketing from Arizona State University and a Masters Certification in Telecommunications from the University of Denver.
Margaret M. Cowherd
Chief Financial Officer
Peggy joined iQor in 2013 bringing with her an impressive financial career spanning over 20 years. Since 2005 she held several senior financial positions with American Express, the most recent being Chief Financial Officer, Global Business Travel, where she led the optimization of business performance and improved shareholder value through decision support, business analysis, and evaluation of new partnerships and growth opportunities. Prior to American Express, Peggy worked for Goldman Sachs as Vice President in the Technologies Division in New York. She began her career with International Business Machines Corporation where in her last role, she was a Regional Controller in the Global Services organization, providing Technology Services to both internal and external customers.
EVP, Strategic Accounts
Dick joined iQor in 2012 and was fomerly the President and CEO of the CCT Group. He has over 30 years of senior sales, marketing and general management experience in the telecommunications and teleservices industry. He has served as Vice President of sales and service for the consumer division of Ameritech where he directed the activity of seventeen customer care centers with approximately 5,000 sales and service representatives. With experience ranging from the Washington Post to MCI and even other teleservices firms, Dick’s leadership and strategic vision provided consistent keys to growth and process improvements.
Chief Technology Officer
A veteran of the BPO industry, Barry has been a driving force in fundamentally changing the way contact centers operate. A pioneer in virtualization, under his leadership iQor built and deployed TeQ21, a fully integrated, award-winning technology platform. During his tenure, iQor was named to the InformationWeek 500 list of top technology innovators for four consecutive years, including ranking 52nd in 2012. Before joining iQor, Barry was Chief Technology Officer of Municipal Credit Union (MCU) in New York where he managed a series of challenging projects, most notably rebuilding critical data center functionality after September 11. MCU was located one block away from the World Trade Center and Barry led the effort to successfully rebuild the system in six days. Prior to his tenure at MCU, Grant served as Chief Technology Officer at NCO and Chief Information Officer for JDR Recovery Corp. When the two companies merged, he played a key role integrating their IT capabilities.
Justin joined iQor in 2013 to lead the new Center for Applied Analytics. Previously he served as the Head of Strategic Development for Research for Bridgewater, one of the world’s largest hedge funds. Before Bridgewater, he served as CTO of Netezza, where his team designed and created the world’s leading, massively parallel, analytics platform for advanced big data analytics. Prior to that, Justin served as Chief Technology Officer for the FBI, where he helped shape the agency’s technology and analytic capabilities post-9/11, and then served as CTO for the US Department of Justice. Earlier in his career, Justin led Hewlett Packard’s Advanced Solution Lab. Justin holds three degrees from MIT: an S.B. and M. Eng. in Electrical Engineering and Computer Science and an MBA.
Chief Operating Officer, Aftermarket Services
Bryan Maguire serves as the Chief Operating Officer of iQor’s Aftermarket Services division, which the company acquired in 2014 from Jabil Inc. Bryan joined Jabil in 2002 as Operations Director of its largest plant, located in Reynosa, Mexico. He held a variety of leadership positions in the Americas and EMEA regions before being named Chief Client Officer of its Aftermarket Services division in 2009. He went on to lead the division before it was acquired by iQor. Prior to Jabil, Bryan gained more than 20 years of operations and engineering experience in various roles with Honeywell and Seagate Technology.
SVP, Corporate Development
David joined iQor in 2010 and leads iQor’s corporate development strategy to expand and reshape the capabilities and value iQor delivers to its customers. David developed his mergers and acquisiton and corporate strategy skills over a 15-year career researching, advising and investing in the technology sector. Most recently, David headed the software and IT services M&A practice for Greenwich Technology Advisors (GTA), an M&A boutique focused on technology industries. Prior to GTA, he was an equity research analyst, heading the enterprise software research group of SoundView Technology Group. David graduated with an Economics degree from Washington & Lee University.
Daniel L. Montenaro, Esq.
Chief Compliance Officer
As Chief Compliance Officer, Dan and his team ensure that iQor’s operations are fully compliant from a regulatory and contractual perspective and also follow a culture of consumer protection and customer service that its clients expect. In his role, Dan also leads iQor’s Consumer Advocacy Group and serves as Secretary of the Compliance Committee of the Board of Directors. Dan joined iQor in July, 2013 with more than 10 years of experience advising consumer financial services companies, including the consumer lending, insurance, and securities divisions of both HSBC-North America and National City Bank. Most recently, Dan served as General Counsel and Chief Compliance Officer of ARS National Services, a leading receivables management agency. Dan received his B.A in Political Science from DePaul University and his J.D. from the Cleveland State University’s Cleveland-Marshall College of Law.
David Pester, Esq.
Since January 2010, David has led the iQor Legal Department advising on complex commercial transactions, debt financings and M&A. His guidance was critical in Huntsman Gay achieving a majority equity interest position with iQor, as well as the company’s acquisition of RMS. He provides legal counsel on the implementation of the company’s technology and manages the protection of intellectual property rights, including patent and trademark filings. David serves as Corporate Secretary for the iQor Board, and the Audit and Compensation committees. David began his career at Paul, Weiss, specializing in M&A, securities law, corporate finance, corporate governance and compliance leading to his role as VP Corporate Counsel and Head of M&A Legal Group for AT&T. Prior to joining iQor, David was the General Counsel for an innovative online advertising technology company.
Chief Operating Officer, Customer Contact Services
Gary joined iQor in 2000 as an industry veteran with over 20 years experience in customer contact outsourcing . During his time with iQor, he has held various executive roles in Operations and new business development, with a demonstrated track record of superior leadership, operational excellence and significant revenue growth. His overall track record has made a significant contribution in positioning the company as one of the largest BPO solution providers and has led to his current role as COO, Customer Contact Solutions. Prior to joining iQor, Gary held several positions with OSI, including SVP/General Manager of its Teleservices division and SVP of Sales/Marketing. Gary began his career in 1984 with Payco American Corporation.
VP, Strategic Development & Innovation
Mark joined iQor in 2014 as part of its acquisition of Jabil Aftermarket Services and is responsible for developing strategic capabilities across the company, as well as the Global Solutions team. He began his career in reverse logistics in 1996 and has held a variety of global leadership roles focusing on logistic and supply chain management. Mark joined Jabil Aftermarket Services in 2006. Prior to the iQor acquisition, he led the development and implementation of the division¹s successful emerging markets growth strategy. Most recently he was responsible for a number of strategic projects which focused on increasing the scope and available market for the Aftermarket Services Division, enabling the business to service customers in key markets around the world. Prior to joining Jabil, Mark held positions with Celestica, Teleplan, Xyratex, and Vickers.