iQor’s global professional services help you maintain network reliability and provide end-to-end network-wide capabilities supporting 2G to 4G network expansions. From wire line, wireless, data rooms and power EFI to decommissioning work, iQor professional service provides high quality solutions for all of your network needs.
Installation/De-Installation
Site Maintenance
Engineering and Planning
Project Management
Decommissioning
Building Restoration
As an experienced and trusted industry service provider, iQor provides high-quality global solutions for OEMs. Our service offerings are designed to support both single and multi-vendor environments. iQor’s professional service offering and processes are fully TL9000 certified.
Installation of Equipment
Engineering and Planning for Installation
Site Preparation Including Permits
Project Management
Installation Material Procurement
Development of Detailed Statements of Worth (SOW) and Master Operating Plans (MOPs) with Customer Approvals
Decommissioning and Equipment Removal
Cable Mining and Building Restoration
Site Construction and Construction Management
Project Management and Operations
Zoning and Site Acquisition
Engineering and Installation
RF Engineering and Optimization
iQor’s Network Technology provides critical and technical assistance for our extended life product lines and non-iQor products 24 hours a day, seven days a week. We offer support with Service Level Agreements (SLA) and a knowledgeable and experienced support staff of product engineers to help you maintain your network.
iQor/Alcatel Products - Tier 1 - Tier 4 support
DEXCSC1/CS1L/CS1S/CS1VL
1603 SMX/SM/SE, 1648 SM SONET and 1610 OA
1680 OGM and OGX
iMTN
1630 SX/GSX, 1631 SX SMC, and 1633 SX
Tellabs 53x Products - Tier 1 - Tier 3 support
Tellabs 530, 531 and 532 platforms
Wide Bank 28
Traverse Product Family
TransNav
TransAccess 155
TransAccess 200
Adit 600
Axxius 800
Broadmore 500
Broadmore 1700
Tracking Work Effort in Oracle Trouble Ticketing System (CTRACS)
Remote Support “On Call” Service, Consulting and Troubleshooting
Manage Trouble Resolutions with Customer as a Single Interface
Manage Troubles in Accordance with Customer Service Agreement
Adhere to Strict Security Level Performance Objectives
iQor Customer Technical Assistance Center Processes Are Fully TL9000 Certified
iQor offers courses for technicians and support personnel who perform daily operations and maintenance on iQor's extended life products. Currently, iQor offers courses on the following products:
1603 SMX/SM Add/Drop Multiplexer
1630 GSX Cross-Connect
1631 SX Cross-Connect
1633 SX Cross-Connect
1648 SM Add/Drop Multiplexer
1680 Optical Gateway Manager
1680 OGX Cross connect
iMTN
Traverse Product Family
Former CAC Product Training
Customers can attend iQor’s training facility in Plano, Texas, which provides the best environment for learning. Our customer service organization has fully operational labs that can be configured to resemble most customers’ network configurations. Hands-on lab work is included to give the students practical experience using the equipment in the CTAC lab. Customers are also exposed to additional capabilities and technologies that could be added to their network.
They can also request training classes be held at their own location of choice. Classes held at a customer’s site might have limited access to test beds or equipment for hands-on training. For training at the customer’s location, the customer will have to cover the travel and expenses of the iQor trainer.