Correspondence Management

The Full Spectrum of Correspondence Management Services

At iQor, we analyze every facet of what it means to offer personalized service. On the surface, it's no surprise that customers who feel they've been treated as individuals respond more favorably to various incentives and offers.

iQor takes that basic component and makes it a value-added element of our Correspondence Management offerings.

iQor agents see digital images of the same documents that their customers are looking at - they know when they received them and what they say - enabling them to identify any point in contention and resolve discrepancies, while taking advantage of upsell/cross-sell opportunities. This is brand-building with the personal touch, customized with every contact.