Whether it is independent dealers, store locations, a network of franchises or a dispersed group of employees, we support the people who support our clients’ business. We resolve billing issues, make service plan adjustments, provide technical support and troubleshooting, and fulfill orders, allowing businesses to do what they do best with the knowledge that their entire support network is being taken care of.
In particular, iQor agents provide technical and billing support seven days a week, more than 3,000 times a day, to dealers and their in-store customers at thousands of locations across the United States.
A client’s dealers are a sensitive group in many respects. Business is literally on the line. This is especially true with dealers that sell products on behalf of multiple service providers. When a dealer calls for support, a quick and accurate response to questions and issues is critical. Otherwise, these dealer agents might recommend other providers or simply elect to stop servicing our clients’ customers completely.
For this and other reasons, some of America’s most well-known mobile phone operators trust iQor with this most sensitive contact group.
Technical support desk
Flexibility with support platforms
Summary reports used to improve support efficiency and effectiveness
Better training and support information provided to mitigate billing and coding errors
Branded customer experience at low cost
Quick response times
Accurate, efficient and courteous call handling
Focus on one-call resolution
Industry-leading customer satisfaction rates