The first interaction makes a lasting impression. At iQor, we train our agents to speak with our clients’ brand voice and mirror their sales process so that we can become an extension of their sales strategy. Our agents have the soft skills, product knowledge, and company understanding to consistently deliver a superb buying experience that drives repeat business and reinforces the brand.
Cable and satellite television
Working from home or one of our Centers of Excellence, iQor’s empowered agents act as an extension of our clients’ sales team, providing 24/7/365 support. iQor’s agents use a consultative sales approach, providing an overview to customers about offerings, special discounts and answering questions related to products, services, policies, inventory, and tracking.
iQor has a unique approach to handling foreseen and unforeseen peak call volumes. We can provide a dedicated group of agents to handle contacts and a large pool of agents across the enterprise who are cross-trained and provided with all necessary applications when volume requires additional staff.
Deep product and negotiation training using sQool
“Brand Voice” adoption
Use of agent bandwidth to handle peak volumes