iQor Celebrates Customer Service Week 2016

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Activities Planned for our "Service Champions"



The purpose of Customer Service Week (CSW) is to boost morale and raise awareness of the importance of customer service and thank all departments for their support. We are challenging everyone who works with customers, clients, and others - either on the phone, in a plant, online or in person - to celebrate CSW to acknowledge our Service Champions.

Site Calendars & Suggestions

ADA, OKLAHOMA
Monday, October 3

  • Backwards Day
Tuesday, October 4
  • Wireless Tuesday 
Wednesday, October 5
  • Office Olympics – 4 people per team, Bragging Rights Medals will be awarded 
Thursday, October 6
  • Beach Day - Hot Dogs and all the fixings!
Friday, October 7
  • Tie Dye Day
The Agent and Leader that shows the most Sprit will win Applebee’s and Movie Tickets. 

CHARLOTTE, NORTH CAROLINA
Monday, October 3
  • Brunch (food Items to be determined)
Tuesday, October 4
  • Obstacle course/Dunk booth  
Wednesday, October 5
  • Carnival day (Popcorn/Pretzels/Peanuts)
Thursday, October 6
  • Photo Booth / judging of the decoration of the Glass offices
Friday, October 7
  • Employee Appreciation ceremony 
CHICAGO, ILLINOIS
The Naperville office will do a takeoff on the Winning Strategies from the CSW site, with each day focusing on one of the strategies. Each day we will decorate cubicles with the appropriate emoji and then from Tuesday-Thursday we will have a game focused on that strategy. On Friday we will cater lunch and give away CSW lunch boxes.

Monday, October 3
  • SMILE OFTEN
    • Wear jeans along with your smile and join us for bagels in the lunch room
Tuesday, October 4
  • LISTEN CAREFULLY
    • Wear jeans with your iQor shirt and get an iQor dollar
    • “Listen carefully” with a fun game at 2PM
Wednesday, October 5
  • PRACTICE PATIENCE
    • Wear jeans with a funny logo 
    • “Practice your patience” with a fun game at 2PM
Thursday, October 6
  • LEAD BY EXAMPLE
    • Wear jeans with your iQor shirt and get an iQor dollar
    • “Lead your team” with a fun game at 2PM 
Friday, October 7
  • EXCEED EXPECTATIONS
    • Dress the part and join us for a lunch celebration (sandwich, chips and pop provided)
COLUMBUS, OHIO
Monday, October 3
  • CSW Kick-Off Party!
  • While each iQor employee is individually unique, we all share a set of common values with the thousands of fellow iQorians in our global community. As iQorians, we pride ourselves in keeping our values at the center of everything we do. Let’s kick-off our CSW Celebration with iQorian Values Day. Wear iQor colors.
Tuesday, October 4
  • Open Qommunication & ReQognition 
  • Take the time to acknowledge those who go above and beyond to contribute to our success. 
  • See your Site Coordinator or HR Rep for your site’s Appreciation Station. 
  • Program Colors Day! Our clients and customers are the reason we’re here. Let’s show our appreciation and wear your business unit or program colors today!
Wednesday, October 5
  • Team Poster Contest
  • Create a Poster that shows your team’s iQor Spirit! Posters must include ALL 7 IQORIAN VALUES, team name, business unit or program. 
Thursday, October 6
  • Need to Give Back & Accountability - Support Your Cause Thursday
  • At any given time, employees throughout the company experience, or may be supporting someone who is experiencing life changing and challenging events. On Thursday, if you have a cause that is close to your heart and you want to raise awareness, you may show your support by wearing a T-Shirt or ribbon to Support your Cause. Wear a ribbon, shirt or colors to support a cause close to your heart
Friday, October 7
  • CSW Wrap Up Party!
HOUSTON, TEXAS
Monday, October 3
  • iQorian Values Day & CSW Kickoff
  • Food: Breakfast of Muffins and water
  • Event / Dress Theme: Supervisors will hand their agents hand written thank you cards / iQor Spirit day! / Agents will be given materials to participate in a Supervisor t-shirt decorating contest
Tuesday, October 4 
  • Event / Dress Theme: Popcorn and trivia! / Holiday day – everyone will dress up according to their favorite holiday. 
Wednesday, October 5 
  • Event / Dress Theme: Teams will compete to formulate the most words out of the shirt letters in their team / Scrabble Day
Thursday, October 6  
  • Event / Dress Theme: Apples and Bananas / Tuxedo Thursday
Friday, October 7 
  • Food – Mexican catering
  • Event / Dress Theme: Rainbow Day / results of shirt contest will be announced
MINNEAPOLIS, MINNESOTA
 “Champion” theme  
  • Jersey day, game day, office Olympics, Team contest 
  • Wheaties box backdrop for photo booth  
  • Gold/Silver/Bronze Stars to hang in winning teams area up for all to see 
  • Have a different game each day and at the end of the week all teams that won a gold/silver/bronze pick one person to compete in the finals - Olympics Trivia. 
  • Prizes for team – Wheaties cereal breakfast buffet 
  • Games ideas: Each team gets to pick a representative to compete 
  • Hula Hoop
  • Rock, Paper, Scissor
  • Race in the parking lot
  • Olympics Trivia
  • Paperclip challenge – link as many as you can in 30 seconds
  • Solo cup challenge - shooting red solo cups with rubber bands
  • Stack 6 dice on a popsicle stick
  • Pick up penne pasta with a stick of spaghetti with no hands
PENANG, MALAYSIA
Monday, October 3
  • CSW Kickoff Party!
  • Dress Theme: iQor Polo shirt
  • Food: Corn in a Cup
  • Speech from Director of Operation Richard Tan
  • Kick Off event with Party Popper
  • 2015 CSW Video Presentation
  • Games: How Many items in the Box???
  • iQor Polo shirt giveaway during the kickoff party
  • Corn in the Cup serving in action
  • Photo sessions Tuesday, October 4: Global Appreciation Day!
Dress Theme:
  • Traffic Light’s Attire (red, yellow, green)
  • Food: Ice Cream 
  • Top 10 recipients of Monthly Performance Award from Jan-Sept, 2016 will be given Appreciation Award
  • Appreciation Award presentation to 24 Best Employees from 12 Departments 
  • 10 Prizes for creative face and hand painting presentation
  • Game: “Guess how many items in the box” 
  • Ice –cream of the day!
  • Mystery Gifts will be given away
Wednesday, October 5
  • Popcorn Go Hunt!
  • Dress Theme: Orange Attire
  • Food: Popcorn
  • Employees wear Orange and enjoy Funny Photo Shoot
  • Games 
  • Fish the Apple (10 Participants / 3 Top Prizes)
  • Straw Castle (5 Groups of 2 / 3 Top Prizes)
  • Caterpillar’s Walk ( 5 Groups of 2 / 3 Top Prizes)
  • Popcorn in Action!
Thursday, October 6
  • iQor Qare & Health Awareness Day!
  • Dress Theme: Pink Attire
  • Food: An Apple
  • Cancer Awareness Talk from Mount Miriam Cancer Hospital by Specialist Consultant
  • Ten minutes Qi Qong Exercise 
  • Lavender color ribbons to support Cancer and Health Awareness Day!
  • An Apple of the day.
Friday, October 7
  • Party!! “Hats Off to our Employees” 
  • Dress Theme: Rainbow color Attire
  • Food: Burgers and soft drinks
  • Music and fifteen minutes voluntary free style dancing by employees
PHOENIX, ARIZONA
Monday, October 3
  • CSW Kickoff
  • Food: Coffee and Donuts
  • Event / Dress Theme: Department Colors/start team banner contest, promote iQorian Values
Tuesday, October 4 
  • Event / Dress Theme:  iQor superhero’s day (make your own superhero from the iQor colors or logo)
Wednesday, October 5 
  • Event / Dress Theme:  customer service word searches, and iQorian Values questions for a small candy
Thursday, October 6 
  • Event / Dress Theme:  Dress like late 60’s (When the first customer service telephone service began 1967)
Friday, October 7 
  • Food – Nachos                  
  • Event / Dress Theme:  Extreme dress down day, banner judging day
TRENTON, NEW JERSEY 
Winning Strategies of a Service Champion
Monday, October 3
  • SMILE OFTEN
    • Wear jeans along with your smile and join us for bagels in the lunch room
Tuesday, October 4
  • LISTEN CAREFULLY
    • Wear Jeans and “Listen carefully” during a Bingo game at 2PM
Wednesday, October 5
  • PRACTICE PATIENCE
    • Wear jeans with your iQor T - Shirt
    • “Practice your patience” with a Seek and Find game at 2PM
Thursday, October 6
  • LEAD BY EXAMPLE
    • Wear jeans and join us for a Breakfast Philly Pretzels
Friday, October 7
  • EXCEED EXPECTATIONS
  • Dress for success by wearing your iQor T- shirt
  • Join us for lunch (sandwich, chips and pop provided)
BETHLEHEM, PENNSYLVANIA
Monday, October 3
  • iQorian Values Day - CSW Kick Off
    • Wear iQor colors – red, white and gold – and enjoy the first day of Customer Service week!
    • Enjoy a cinnamon snail with vanilla icing in the morning
Tuesday, October 4 
  • We celebrate Oktoberfest right here at iQor!
  • Enjoy draft root beer and hard pretzels in the afternoon.  
  • Music will be played in the cafeteria.
Wednesday, October 5 
  • PNC Bank will help us kick off Customer Service Week by providing ice cream to all our Bethlehem employees!
  • In spirit of the recent Olympic games, we will also have game stations set up in the cafeteria or parking lot throughout the day. 
Thursday, October 6 
  • Let’s play Pokémon Go at iQor!  
  • In the morning you will be given a game board to play.  Follow the board to find the PokeStops & enjoy some sweet candy treats!  
  • Feel free to decorate your cubicle in the Pokémon theme.
  • In the afternoon we will be serving fresh popped popcorn in the cafeteria.
  • We encourage everyone to wear bright/colorful attire on Thursday!
Friday, October 7
  • Wear your favorite sports jersey and join us for a tailgate party in the parking lot (weather permitting).  Teams can work together to plan a tailgate lunch, and Eurest will provide the hotdogs!  No portable grills will be permitted – just plan on bringing things like side dishes and desserts!
  • We’ll even clear some parking spaces for any of our employees who drive SUVs and want to open the back of their SUVs to really get in the tailgating spirit.
BYDGOSZCZ, POLAND
Monday, October 3
  • iQorian Values Day - CSW Kick Off
  • Wear iQor colors – red, white and gold – and enjoy the first day of Customer Service week!
  • Enjoy coffee prepared by your Supervisor!
Tuesday, October 4
  • Become a Stem Cell Donor! 
Wednesday, October 5
  • Moles and Skin Cancer Screening
Thursday, October 6
  • Photo Booth Day
    • Bring some color, fun and movement to your daily work! 
    • Visit the Photo Booth in our training room and make funny pictures with your colleagues! 
    • The best pictures will be posted on our Facebook Funpage.
Friday, October 7
  • Team Poster Contest 
    • Create your Team Poster and win a special price (cinema and bowling center vouchers).
    • Have a great time and show everyone that your Team is the best!