iQor, a global provider of customer contact solutions and product support services, has announced plans to invest $200 million in building an expanded, pan- India service network to deliver world-class end-to-end aftermarket services.
Currently the company, the largest aftermarket services provider in the world, operates depot repair/refurbishment services at state-of-the-art facilities in Manesar (Gurgaon), Mumbai, Kolkata and Bangalore, and company owned-company operated premium customer-branded walk-in centers and on-site services in 82 cities and 17 states. iQor also operates a 1,000-seat contact center in the Delhi National Capital Region (NCR).
“India is the world’s fastest-growing major economy and is projected to be the second largest smartphone market by 2016,” says Hartmut Liebel, iQor’s CEO. “With infrastructure and staff already in place throughout the country, iQor is perfectly positioned to meet India’s increasing demands for skilled, immediate product support.”
The expansion will create 20,000 new jobs in all of India’s 29 states. Part of the growth will come from the opening of two new repair depot hubs in Chennai and Hyderabad as well as new walk-in service centers along with on-site services for some of the world’s foremost manufacturers of smartphones, tablets, desktop computers, notebooks, digital players and consumer products.
iQor plans to nearly quadruple its network of convenient, brand-exclusive centers, which offer face-to-face product support and first- and second- line technical assistance, in the coming months. By the end of 2015 iQor will be increasing its footprint to 115 locations in 109 cities and 22 states.
“All our global and domestic clients are expanding massively in India,” says Sanjay Vidyarthi, Managing Director-India. “They are all looking for one or two partners to deliver quality services across the country. With our exceptional end-to-end in-country capabilities, we intend to become their partner of choice.”
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.