Reverse Logistics

We all recognize customer’s supply chains are becoming increasingly complex. In today’s fast-moving and competitive market, companies are looking for industry-leading high-tech aftermarket solutions to build more flexibility and convenience into their returns process.

Companies recognize a successful reverse logistics and asset recovery process - including Advance Exchange and Warranty validation not only drives best-in-class performance in their reverse logistics value chain, but also can differentiate their service offerings from the competition.

Customer experience has become a key measure of the success in the reverse logistics process. The implementation of an efficient Advance Exchange Warranty program can reinforce customer loyalty and retention while providing opportunities for warranty renewal and upgrades at a key point in the customer – OEM relationship.

Services Provided

iQor’s Reverse Logistics services include:

Service Benefits

Our customers realize a number of direct and indirect benefits such as:

Partnerships


iQor is able to provide its world class aftermarket and logistics services thanks to our careful selection process of partners. Deep analysis, carefully tested solutions and services provided by market leaders iQor cooperates with, can become a baseline of a reliable model that can be offered to customers. iQor has created a global strategic logistics supply base as well developed a unique, first in the industry strategic partnership with UPS, world's largest courier services provider. iQor cooperates with the following logistics services providers:

Global and regional preferred partners


Coverage


iQor’s footprint spans over 3 million square feet of operating space in 28 locations across 8 countries. iQor develops partnerships in order to complement and expand Core Services, and support geographic expansion. iQor partners include key Value-Add providers as well as partners in transportation and logistics. iQor AMS also partners with the world's most successful companies across a broad array of industries including transportation, field services, hub services and resale/liquidation to provide a more robust solution to our customers.


Our partner network includes a strategic partnership with UPS which broadens our global footprint to;


Additionally iQor compliments logistics partnerships with technical and geographic technical services suppliers contracted through our dedicated supplier selection department. The ethos and expectation we set with our network of insourced and outsourced operations is simple for our customers, they can rely on iQor to be where the customer needs us. Where our services are complimented through innovative networks our customers know they will receive the iQor service, a seamless but transparent service delivery and execution is the minimum standard.

By leveraging our complementary product support services network, customers have access to a comprehensive suite of services from one source that meets all of their unique reverse logistics needs.

Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.