
Companies recognize a successful reverse logistics and asset recovery process - including Advance Exchange and Warranty validation not only drives best-in-class performance in their reverse logistics value chain, but also can differentiate their service offerings from the competition.
Customer experience has become a key measure of the success in the reverse logistics process. The implementation of an efficient Advance Exchange Warranty program can reinforce customer loyalty and retention while providing opportunities for warranty renewal and upgrades at a key point in the customer – OEM relationship.
Call Center Services
RMA management
Advance Exchange services
Asset Recovery
Product Screening
Warranty validation
No Fault Found testing and refurbishment
Repair Depot
Freight Forward Logistics
Contract Logistics
Reduce Capital Expenditures
Differentiate from competitors based on service quality
Drive warranty renewal and upgrade revenues
Recover more service parts inventory
Increase speed of returns
Identify potential issues earlier in the returns cycle, before they become major problems
Visibility to inbound and outbound parts in the returns cycle
iQor is able to provide its world class aftermarket and logistics services thanks to our careful selection process of partners. Deep analysis, carefully tested solutions and services provided by market leaders iQor cooperates with, can become a baseline of a reliable model that can be offered to customers. iQor has created a global strategic logistics supply base as well developed a unique, first in the industry strategic partnership with UPS, world's largest courier services provider. iQor cooperates with the following logistics services providers:
Kuehne + Nagel
DHL Global Forwarding
DHL Express
Expeditors
Base Logistics
CEVA
iQor’s footprint spans over 3 million square feet of operating space in 28 locations across 8 countries. iQor develops partnerships in order to complement and expand Core Services, and support geographic expansion. iQor partners include key Value-Add providers as well as partners in transportation and logistics. iQor AMS also partners with the world's most successful companies across a broad array of industries including transportation, field services, hub services and resale/liquidation to provide a more robust solution to our customers.
5 Continents
11 Regional Distribution Centers
28 Countries Supported with Whole Unit Repair
70 Countries with Importer of Record Coverage
140 Forward Stocking Locations
151 Countries Supported with Service Parts
Additionally iQor compliments logistics partnerships with technical and geographic technical services suppliers contracted through our dedicated supplier selection department. The ethos and expectation we set with our network of insourced and outsourced operations is simple for our customers, they can rely on iQor to be where the customer needs us. Where our services are complimented through innovative networks our customers know they will receive the iQor service, a seamless but transparent service delivery and execution is the minimum standard.
By leveraging our complementary product support services network, customers have access to a comprehensive suite of services from one source that meets all of their unique reverse logistics needs.