Companies recognize a successful reverse logistics and asset recovery process - including Advance Exchange and Warranty validation not only drives best-in-class performance in their reverse logistics value chain, but also can differentiate their service offerings from the competition.
Customer experience has become a key measure of the success in the reverse logistics process. The implementation of an efficient Advance Exchange Warranty program can reinforce customer loyalty and retention while providing opportunities for warranty renewal and upgrades at a key point in the customer – OEM relationship.
Call Center Services
Advance Exchange services
No Fault Found testing and refurbishment
Freight Forward Logistics
Reduce Capital Expenditures
Differentiate from competitors based on service quality
Drive warranty renewal and upgrade revenues
Recover more service parts inventory
Increase speed of returns
Identify potential issues earlier in the returns cycle, before they become major problems
Visibility to inbound and outbound parts in the returns cycle
iQor is able to provide its world class aftermarket and logistics services thanks to our careful selection process of partners. Deep analysis, carefully tested solutions and services provided by market leaders iQor cooperates with, can become a baseline of a reliable model that can be offered to customers. iQor has created a global strategic logistics supply base as well developed a unique, first in the industry strategic partnership with UPS, world's largest courier services provider. iQor cooperates with the following logistics services providers: