Service Parts Logistics

The aftermarket and reverse supply chain industry needs critical spare parts available and delivered to our customers within an agreed timescale, iQor’s Service Parts Logistics (SPL) solutions meet their needs.

Utilizing our Global capability each customer unique requirements are tailor designed to precisely fit and exceed those needs with ultimate emphasis on seamless execution.

iQor develops and maintains systems that not only get our customers the parts they need quickly, but also ensure we anticipate and prepare for every customers demand. Taking the mantle of total supply chain management, we provide a complete perspective of your supply chain end to end inventory inclusive of inbound, static and reverse. It’s all managed by an end-to-end model, integrating transportation, warehousing, and repair-cycle management.

We understand the importance of having the right stock in the right place at the right time, our specialized can manage every aspect of SPL so our customers don’t have to. From approved vendor supply of initial stock through to reverse stock management and recovery, your pipeline is ours.

Services Provided

We can offer you:

Fulfillment

Our turnkey solution.

The full spectrum of inventory, warehousing, kitting and order management, iQor’s industry leading fulfilment business models balance delivery of critical business demands and cost optimization. This is not just picking, packing, and shipping orders with accuracy and speed, iQor processes can add value and optimize waste to our customer business model. iQor applies lean and six sigma continuous improvement to all operations ensuring cost and efficiency are delivered as a standard expectation.

With access to thousands of global stock locations and hubs employing our standard integrated systems puts you closer to your customers and offers global order and inventory visibility. Centralize your inventory at one of our global Central Stocking Locations for replenishment of your field stocking locations and to efficiently meet next-business-day customer commitments.

We offer a full range of cost-effective logistics options to meet your customers' service level agreements.

The options include one, two, four, six and eight hour same-day courier and next-flight-out services, in addition to an extensive suite of next-day shipping options.

Configuration to Order (CTO) and Pick To Order (PTO)

iQor AMS have a total experience on re-manufacturing or refurbishing electronic product — We collect defectives and based on demand we disassemble and clean the product and re-configure it to order with new parts , repaired parts or refurbish parts — Orders could come from our customer based on their demands, or directly from our predictive supply chain solution. Defectives stock can be anywhere and trigger for pick to Order is manage on the best routing and geo-capability for customer satisfaction.

Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.