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Canada

Contact Center Agent, Bilingual (English/French)

Location: Montreal, Quebec

Department: Business Process Outsourcing (BPO)

Open Date: 03/10/2014

Schedule:

Full Time

Overview:

We are currently seeking Call Center Agents for our Montreal Center of Excellence.

Responsibilities:

  • Handle inbound customer care calls and obtain payment of past due invoices
  • Gather data and document proper systems per customer requirements
  • Responsible for basic customer and team communication via e-mail, memos and voicemail
  • Any other duties as assigned

Requirements:

  • Customer Service and/or Collection experience
  • General PC knowledge
  • Ability to work in a fast-paced environment and multi-task
  • Must be detail oriented and possess good oral and written communication skills
  • High school diploma or general education degree (GED) required
  • One to three months related experience and/or training
  • French/English Required

Special Notes/Comments:

Please use the "Apply Online" button at the top of the page to apply for this position.

iQor is an AA/EEO employer. M/F/D/V