These companies trust us to intervene, in their name, at a critical point in the customer life cycle: when a customer in good standing is at the early stage of delinquency. At iQor, we believe this delicate interaction must be handled with care, intelligence, and a long-term view of the lifetime value of the customer.
Using a foundation of rich data and highly-skilled analysts, iQor's QuantuMatch analytics engine assembles and integrates our database of consumer data with external market information and, where possible, our client's own data to help determine the most appropriate intervention and contact strategy.
For example, we use insights from historical customer data to identify delinquency patterns and intervene proactively as appropriate. We also change contact strategies dynamically based on customer response rates.
Recovery Skills, Customer Care Approach. We tailor recommendations for each consumer. We resolve short-term delinquencies with a balanced focus on long-term customer retention, providing customized solutions that prevent churn. Our agents receive dual-training in both recovery, to equitably negotiate payments, and in customer care, to ensure a service experience that delights the customer.
Blended on/off-shore solutions available for additional savings
From 1st Party Collections up through legal litigation, we provide the ability to have a continuity of services and processes from one resource
Revised workflow maps and collection processes, as well as dispute management matrices, developed
Fully documented procedures and processes
ProbChurn scoring model predicts the likelihood that a customer will attrite
ProbCure scoring model to predict the likelihood that a customer will cure their account in good standing
ProbPay model to predict the likelihood a consumer will make a payment
QuantPay model to predict the amount of money that a consumer is able to pay
Improved collections and retention effectiveness through the ability to segment accounts based on transactional history and tailored treatment strategies
Enhanced insight into customer purchase, payment, and attrition behavior
With the rich data of our QuantuMatch analytics engine, there is a 70% chance we have seen the customer before and have information that will help us collect and retain loyalty
Ability to easily scale staffing
iQor is firmly committed to performing collections services on behalf of our clients in a manner that respects the consumer and seeks fair and prompt payment for outstanding balances. We support and abide by the following governing bodies:
CFPB - Consumer Financial Protection Bureau
FISMA - Federal Information Security Management ACT
HIPAA- Health Insurance Portability and Accountability Act
SSAE 16
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