1st Party Collections

Using Data Science to Recover Revenue and Retain Customers

iQor provides 1st Party Collections for some of the world's best-known brands.

These companies trust us to intervene, in their name, at a critical point in the customer life cycle: when a customer in good standing is at the early stage of delinquency. At iQor, we believe this delicate interaction must be handled with care, intelligence, and a long-term view of the lifetime value of the customer.

Using Customer Intelligence to Tailor Contact Strategies.

Using a foundation of rich data and highly-skilled analysts, iQor's QuantuMatch analytics engine assembles and integrates our database of consumer data with external market information and, where possible, our client's own data to help determine the most appropriate intervention and contact strategy.

For example, we use insights from historical customer data to identify delinquency patterns and intervene proactively as appropriate. We also change contact strategies dynamically based on customer response rates.

Recovery Skills, Customer Care Approach. We tailor recommendations for each consumer. We resolve short-term delinquencies with a balanced focus on long-term customer retention, providing customized solutions that prevent churn. Our agents receive dual-training in both recovery, to equitably negotiate payments, and in customer care, to ensure a service experience that delights the customer.

Features


Benefits


Regulatory Compliance


iQor is firmly committed to performing collections services on behalf of our clients in a manner that respects the consumer and seeks fair and prompt payment for outstanding balances. We support and abide by the following governing bodies:


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.