Cash Application & Deductions Management

Exception Processing is No Exception to Us

We are the leading provider of Exception Cash Application Process servicing; the single most important step in managing customer payment exceptions. Exceptions are generated by auto-matching algorithm inefficiencies; low auto-matching hit rates translate into high volumes of exceptions creating work backlogs and cash flow problems.

To increase recovery rates and significantly reduce time spent resolving outstanding issues, our proven process focuses on early detection, accurate identification, and effective coding.

With dynamic dissemination and a tenacious determination to ensure accurate allocations to the correct accounts, we work faster and smarter. Our continuous tracking is built into our process and provides continuous quality checkpoints. Our integrated outsourcing solution provides lower-costs with higher accuracy and process efficiencies. By utilizing our comprehensive approach to exception processing, including a consultative review of the current process and resources, we create:




Increase Cash Flow by Reducing Deductions

Everyone wants to be paid for the services and products they sell, but this isn't always the case. Customers regularly pay vendors an amount less than the actual invoice was billed for without explanation. We, acting on the vendors behalf, will investigate the reason behind the partial payment and when appropriate, contact the customer for full payment.

In accounting language such a 'partial payment' transaction is called a 'short payment.' These short payments can create a significantly negative effect on cash flow and the business' bottom line.

Our process always starts with an investigation that will determine if the deduction taken—the one that resulted in the short payment—is valid or not. If an investigation shows that the deduction is valid, a credit memo is generated which will clear the deduction. If the deduction is invalid, a bill back notification is generated. Bill back notifications should then be followed up on for payment until payment is received, or a settlement is reached. Our ability to seamlessly pass this to our collections teams simplifies the process for customers.

The age of a deduction plays an important role in reaching a resolution. Most customers will only research a deduction that is no greater than 12 to 24 months old. Time limitations can also be due to the ability to get the required documentation for resolution. For example, freight carriers will typically only provide Proof of Deliveries (POD) for up to a year, and since this is typically a required document for resolution, this industries deduction management must be addressed within 12 months of the service being provided. Our extensive experience across many industries allows us to guide our clients to the most effective process and timing.




Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.


At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.


We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.


Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.


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See for yourself how iQor can bring better technology process, and people to your customer journey.