Commercial Recovery

iQor Commercial Recovery services thousands of businesses in the collection of their business to business debts.

You Look Familiar

Operating as Receivable Management Services Corporation, we can trace our lineage back over 150 years. Our history, size and global coverage give us up to a 70% chance we've dealt with your defaulted customer in the past and know the leverage points needed to turn your debt into cash. In addition, each account, upon receipt, has its address and phone number updated to the latest public information as well as checked for TCPA compliance.

For companies we don't know, we're able to call upon a wide variety of data sources to locate their operations and staff and pursue your payment claim.

Trust Is Earned

As a creditor, you trust your collection agent to handle your cash, and your reputation. We take those responsibilities seriously and are one of only a few commercial collection agencies maintaining licensing compliance throughout North America on both the state and municipal levels. We are also charter members of the former Commercial Collection Agency Association section of the Commercial Law League of America, the largest private certification body in our industry.

On the technical side we can boast of complete call recording, PCA certification, SSAE 16 Certifications, and completely redundant data centers to insure your data's integrity and our consistent operation. The strict technical performance standards demanded by our largest global clients are the same ones that protect the smallest.

Finally, on-line access to your accounts and our notes, keep you informed of progress at all times.

Process and People Drive Results

We are second to none in our ability to generate consistently high recoveries in the shortest amount of time. We have the latest telecommunications technology married to a workflow systems designed specifically for Commercial collections. Our unique workflow systems combine scores, our prior experience and the results of collection activity to develop a work plan and individual account assignments that dramatically improve our performance over other client internal operations and other collection agents.

But our advantage is not all about systems. Our collection staff averages over 5 years in Commercial collections with a management structure that includes creditors' rights attorneys managing our centers. The staff is structured in a tiered collection progression with uncollected accounts moving onto new collectors who revisit past efforts and add new activities. Collectors are provided incentives geared around your results and individual accountability is maintained throughout the collection process.

As a result, we can handle both high transaction volumes and high dollar transactions with complete confidence.

Our Care Reps Are Dedicated To Your Firm

Each client has their personal representative whom they can call about questions. Our Care reps have extensive experience in Commercial collections themselves, but operate in your interest, independent of the collection staff. Care reps can help you analyze your options in pursuit of a debt, help organize documentation and assist in reporting on your accounts.

Extensive Industry Experience

Though we service numerous industries, we have specific experience in:

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.