Credit Card Chargebacks

The Leading Provider of e-Commerce CNP Chargeback Services

All companies accepting credit card payments experience "chargebacks," the holding of payments by the credit card provider due to a customer's inquiry or problem. iQor offers end-to-end chargeback services, including:

Utilizing our Global capability each customer unique requirements are tailor designed to precisely fit and exceed those needs with ultimate emphasis on seamless execution.



Resolving Avoidance or Reversals

Whether an account simply requires a timely response to an inquiry, or a retrieval through the bank process, iQor can resolve these avoidances. We also track through the bank process, the re-depositing or clearing of funds related to reversals.

Stopping Fraud

iQor provides pre-transaction fraud screening through a three point triangulation and post-transaction screening in regard to transaction records deemed fraudulent by the banks or merchant to verify true fraud versus 'friendly' fraud (unintentional errors or charges).

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.