Customer Retention

Integrated, Data-driven Approach to Improving Loyalty and Retention.

At iQor, we use a data-driven approach to help our clients proactively analyze customer behavior and develop contact strategies that build loyalty and keep at-risk customers. We help companies institute a methodical process for “listening” to customers and the market, identifying signals and patterns that often precede customer attrition, and developing specific recommendations, down to the individual customer level, to address the situation.

Using Rich Customer Data to Predict Churn.

We create customized solutions for each client that ensures long-term account stability. Our Quantum MatchSM analytics engine assembles and integrates our own database of rich consumer data with external market information and, where possible, our clients’ enterprise data, to help determine the loyalty profile of customers. We then build an early warning system that highlights customers at risk and the most appropriate communication strategies (using customer history to match contact strategy) to prevent churn. When a customer does call to cancel service, iQor has a set of procedures to not only retain the customer, but to identify family and friends who could also be at risk.

As part of our 1st party collections services, iQor also focuses on long-term customer retention with the objective of resolving short-term delinquencies with customized solutions (restructured payment plans, right-sized service packages, etc.) that prevent churn.

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.