Emergency Response

Trained and ready to respond in an emergency.

At iQor, we help our clients be prepared and resilient when any type of emergency occurs, whether it is an isolated gas leak or a major hurricane. Our contact center solutions are capable of tracking and directing consumers to the appropriate level of care during such emergencies. iQor's dynamic software configuration and flexibility allows companies to take advantage of the triage protocols embedded in our systems.

Capabilities


Elite Agents Handle Crucial Interactions.

To participate in iQor’s Emergency Response program, all agents must undergo a strict selection process, rigorous training and frequent recertification. Agents need to have a minimum tenure of six months within a program in addition to top notch performance before being selected to answer Emergency Calls. On a quarterly basis, 25% of the emergency agents get randomly tested for drug use.

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.