General Inquiries & Billing

We Help the People that Support Your Business.

Whether it is independent dealers, store locations, a network of franchises or a dispersed group of employees, we support the people who support our clients’ business. We resolve billing issues, make service plan adjustments, provide technical support and troubleshooting, and fulfill orders, allowing businesses to do what they do best with the knowledge that their entire support network is being taken care of.

Key Specialty: Supporting Third Party Vendors.

In particular, iQor agents provide technical and billing support seven days a week, more than 3,000 times a day, to dealers and their in-store customers at thousands of locations across the United States.

A client’s dealers are a sensitive group in many respects. Business is literally on the line. This is especially true with dealers that sell products on behalf of multiple service providers. When a dealer calls for support, a quick and accurate response to questions and issues is critical. Otherwise, these dealer agents might recommend other providers or simply elect to stop servicing our clients’ customers completely.

For this and other reasons, some of America’s most well-known mobile phone operators trust iQor with this most sensitive contact group.

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.