Customer

Leader in minimally-invasive clinical solution

Industry

Healthcare and MedTech

Services Provided

Customer Care and Collections

The Challenge

With over 80,000 systems installed globally across surgical, ophthalmology and beauty markets, this clinical solutions provider supports thousands of diverse customers and needed a lean team to improve its balance collection processes.
So we worked with the provider to optimize revenue recovery processes, invoicing and payment collections.

The Solution

iQor provided the training and process improvement needed to retrieve payments and solve answers quickly. Our skilled, friendly agents focused on strengthening customer relationships and providing mutually beneficial repayment options through a proven process that helps customers avoid falling behind by 60 days. As a result, customers are happier and making payments more quickly, allowing the clinical solutions provider retrieve revenue faster.

The Results

iQor is the only BPO for this client so they rely heavily on our small but mighty team of six customer support experts and our reliable and accurate AR platform to handle reporting, data entry, billing, cash collection, treatment strategies and more.

$45M outstanding balance collected per quarter

$1.5M early stage (30 days)
balance collected
per quarter

220 presales invoices