iQor Communication for Hurricane Matthew East Coast Operations

October 7, 2016 - Updates Available

Employee Safety is Our Top Priority

Pompano Beach and Miramar, Florida - Updated October 7 - 9:40 AM

With the storm now to our north, iQor will resume regular business hours starting at 10:00AM on Friday, October 7th. Due to School closures planned for Friday, we will be extending our iQor Kids Zone on October 7th for both Centers.

iQor Kid Zone details:

Kid Zone Hours - 10:00AM to 6:30PM
We can only accept school age children, 5 and up. 
We cannot administer any medication(s) to your child.
If your child has a special needs or allergies, let us know.
Children cannot leave/enter area without being signed in and out. 
Only the parent/legal guardian may sign child(ren) in/out. 
                                                                                                                                                                        
Please bring:

All snacks/lunch/drinks for your child(ren) as those will not be provided. 
We will have movies but please bring Entertainment items for your child. 

With favorable conditions in our area and public transportation back in action, we will be suspending both the Transportation and Food preparations for Friday. We want to thank everyone who assisted with our site-wide hurricane preparations and employees & our security team who held down the fort throughout the storm. With your support, we were prepared for the worst.


North Charleston, South Carolina - Updated October 6 - 4:25 PM

iQor continues to monitor Hurricane Matthew now moving towards the east coast of Florida. As of this morning's advisory, Matthew is a Category 4 Hurricane, our North Charleston center will experience heavy rain with the possibility of hurricane strength winds starting Friday, October 7th.

We are preparing for the weather to worsen Friday. To protect our employees we have made the decision to close our North Charleston center on Friday, October 7th and Saturday, October 8th. Normal operating hours will resume on Sunday, October 9th. North Charleston employees are encouraged to call the iQor weather hotline (732-867-2954) for updates. 

We will monitor and communicate updates to clients and our employees as more information becomes available and/or we are no longer in the storm's path. We will continue to do everything possible to manage this situation and provide service and support of our clients’ needs while protecting our employees.

About iQor

iQor provides global customer interaction and product support solutions in 18 countries. Our 40,000 employees solve our client’s most strategic problems. We partner with many of the world’s best-known brands to deliver product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.

Media Contacts

Robert Burke
robert.burke@iqor.com