SAINT PETERSBURG, FLORIDA—AUGUST 13, 2019 – iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it has hired hundreds of employees and added an additional 15,000 square footage to its Pueblo contact center.
The telecommunications partner uses iQor for its Revenue Generation, Omni-channel Customer Experience Solutions, Technical Solutions, and Analytics-Enabled Retention services. The new wave of employees will join a global support team of over 2,500 dedicated customer care agents where roughly 30% support non-voice, chat, and social media services.
“Our Pueblo site has seen continued growth thanks to the area’s diverse skillset and dedication to helping people,” said Chief Operating Officer North American Business Platform of iQor, Marty Lehtio. “What makes Pueblo even more special is that the dedication we see often extends beyond our walls and into the local community through charitable giving and volunteerism. We’re excited to continue growing here in Pueblo, and motivated to make an even larger impact to the community where we work and live.”
iQor launched the Pueblo site in July 2005. The company seeks to provide career opportunities within the Pueblo community through world-class customer service for well-known brands across many industries.
iQor’s Pueblo site is a passionate supporter of local organizations and charities, including United Way, Care & Share, and Junior Achievement in Pueblo.
To learn more about growing your career at iQor Pueblo, please visit: www.iqor.com/careers.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.