ST. PETERSBURG, FL – FEBRUARY 8, 2018 – iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that is a finalist in the 13th Annual Stevie Awards for Sales and Customer Service in the Customer Service or Call Center Training Practice of the Year category for its leadership training program, sQholar.
“iQor recognizes that we have a very strong role to play in helping our employees expand in their careers and providing ongoing opportunities for learning and leadership development,” said Mark Monaghan, vice president of global learning for iQor. “Our sQholar program provides a clear career path to management for agents and gives them the tools they need to successfully manage, coach and position their team to meet or exceed performance expectations.”
sQholar is a six-month program and includes a mix of eLearning, team building, and HR competency modules. The program has grown to over 300 active participants working their way towards leadership positions and, on average, one-third of our sQholar participants are promoted to a supervisor role within their first year of completing the program.
iQor is a previous winner of the Stevie Awards, taking home the Bronze award in the Customer Service or Call Center Training Practice of the Year category at the 12th annual Stevie Awards for Sales & Customer Service for dramatically improving retention through its PeaQ Performance Qoaching nomination.
The 13th Annual Stevie Awards for Sales & Customer Service is an international competition recognizing excellence in disciplines that are crucial to business success. More than 2,700 nominations from organizations of all sizes were evaluated in this year’s competition. Award placements from among the finalists will be revealed during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.