MEMPHIS, Tenn.- iQor, a global managed services provider embedded in the flow between product, people and services, today announced plans to extend the scope of its aftermarket product service solutions offering in Memphis, Tennessee to include a new customer service support center. The newly integrated services hub is a physical manifestation of the unique 360-degree integrated service offering iQor provides to leading technology brands. To support this expansion, iQor is creating about 100 new jobs at its facility in Memphis, including customer service agent, supervisor, and trainer positions.
iQor already has a strong roster of experienced and highly trained technicians at the Memphis facility, which is home to more than 800 employees that provide post-sale product support services to leading technology, IoT, connected home, and telecom brands. Services range from providing failure analysis testing to repair and refurbishment, supply chain management and sustainable recycling services. The Memphis team consists of employees from more than 27 countries with an average tenure of six years or more.
“We may well be the best kept secret in Memphis. Within this great city, which is the logistics hub of North America, we’re constantly working to innovate and evolve to meet the changing needs of leading technology companies—now, with an integrated center that is like nothing else in the United States,” said Connie Long, iQor’s vice president of product support operations based in Memphis.
“The integrated service model is really a game changer, especially in a market place that is so inundated with 'big data' ideas, but really many still don’t know what that means for their business. I am proud of our accomplishment here and excited to see how quickly these benefits will be realized by both iQor and our clients,” said Mike Phillips, iQor’s vice president of customer interaction operations.
iQor Memphis’ expanded facility brings together technology experts who are providing advanced product service support with customer service professionals. Coupled together with data and analytics, this 360-degree model enables iQor to inform its customers as to how, where, when and why products are being returned, as well as how to improve the lifecycle of products and look ahead into a better experience for the customer. The integrated model should also positively impact client margins as they begin to leverage these powerful analytics to enhance current product portfolios and make more well-informed decisions around future investments.
This is iQor’s second integrated services contact center to date—the company also has an integrated hub at its Central European product support facility in Bydgoszcz, Poland, about three hours from Warsaw. iQor currently supports leading technology brands globally in 12 languages including English, French, German, Hungarian, Italian, Polish, Portuguese, Russian, Spanish and others.
iQor is seeking applicants with a strong technical background, professional phone etiquette, conflict resolution capabilities and an eagerness to learn. The global brand provides in-depth training as well as upward mobility opportunities to help employees expand their skillsets and gain exposure to innovative ideas and new ways of thinking. iQor also offers incentive plans to its customer service agents earning an hourly wage—a benefit which is typically only offered to salaried employees.
To learn more about career opportunities at iQor’s Memphis center, please visit jobs.iqor.com.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.