ST. PETERSBURG, Fla. - iQor, a global provider of business process outsourcing and product support services, today announced that it has completed the acquisition of a portion of Asurion’s customer support operations, including facilities in Altoona, PA; Crestview, FL; Klamath Falls, OR; Meridian, MS; and Tupelo, MS.
In addition, more than 2,300 technical support associates and other customer service professionals at these facilities will transition to iQor effective today. These new team members bring a wealth of technical support experience and a perspective that will add value to the company’s expanding base of technology and telecommunications clients.
“The acquisition complements iQor’s Integrated Solutions model, formed to address the need to combine customer and product support with data and analytics solutions to deliver a more unique, more cost effective customer experience,” said Hartmut Liebel, Chief Executive Officer of iQor.
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.