iQor Earns Brandon Hall Group's Bronze Excellence Award in Leadership Development

September 11, 2019

Tech-enabled BPO awarded for Best Advance in Coaching and Mentoring for its Behavioral Coaching Leadership Workshop within iQor University

ST. PETERSBURG, FL – September 11, 2019 – iQor, a managed services provider of customer engagement and technology-enabled BPO solutions today announced that it has won the Bronze Excellence Award for Best Advance in Coaching and Mentoring presented by the Brandon Hall Group. iQor was the only business process outsourcing company to be recognized in this category.

“Brandon Hall Group Excellence Awards Program has recognized leading organizations for the past twenty-plus years for the latest trends in Human Capital Management,” said Rachel Cooke, Brandon Hall Group COO and leader of the HCM Excellence Awards Program. “The initiatives that were honored are not only innovative but fit the unique needs of the business and create truly remarkable success stories.”

iQor will be honored at Brandon Hall Group’s HCM Excellence Conference for its award-winning behavioral leadership workshop, PeaQ Perfomance Qoaching, or PPQ.  The program coaches and develops current iQor leaders by focusing on driving team performance and positive engagement. Launched in 2015, the PPQ program has seen over 5,400 graduates.

“We are truly honored to be recognized by the Brandon Hall Group,” said Mark Monaghan, vice president of global learning for iQor. “The impact on the organization has been substantial in both engagement and retention. Supervisors who attend the PPQ course within their first year of employment are twice as likely to stay at iQor, thus creating a culture focused on performance and quality to drive growth for our clients.”

About Brandon Hall Group
Brandon Hall Group is an HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and HR/Workforce Management. With more than 10,000 clients globally and 25 years of delivering world-class research and advisory services, Brandon Hall Group is focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results.

About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at or follow us at

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