iQor, a global provider of customer contact solutions and product support services, has announced the opening of a new product support facility in the Jiangsu Province city of Suzhou, China, strategically located between Shanghai and Nanjing. The 89,000- sq. ft. facility is three times the size of iQor's previous Suzhou repair hub, enabling extended repair and refurbishment services for leading brands of mobile phones, tablets, notebooks, printers, game consoles, network equipment and servers and other electronics products.
"The Asia-Pacific region, and China in particular, has seen an exponential growth in electronic products," said Steve Deacon, Regional Vice President. "Like anywhere else, consumers and businesses want the best technical support and the fastest repair services when their device or equipment fails. The expanded capabilities at our new Suzhou facility will help iQor meet the growing demand of both global and domestic brands in China that need product repair, refurbishment and logistics support."
China's 2015 sales of electronics devices are estimated at $281 billion, and the Consumer Electronics Association has predicted the country will overtake the United States as the largest consumer electronics market in the world by 2016. China already dominates globally in smartphone usage, with 574 million users in 2015 and more than 700 million expected by 2018.
The new Suzhou product support facility will provide higher-level technical assistance for products dispatched from 300+ walk-in centers and an extensive on-site services network operating throughout mainland China. iQor's Asia-Pacific footprint also includes product support facilities in Penang, Malaysia, and numerous walk-in centers and onsite services in other APAC countries.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.