iQor Launches New Diversity Workplace Initiatives, Appoints New Chief Diversity Officer

May 30, 2018

iQor launches ‘inQlusion Rule' to increase diversity and enacts paid maternity leave, pay transparency, and diversity and unconscious bias training

ST. PETERSBURG, FL – MAY 30, 2018 – iQor, the only global managed services provider embedded in the flow between product, people and services, announced that Hannah Choi, iQor’s senior employment counsel, has been appointed chief diversity officer. Choi will lead iQor’s diversity and inclusion efforts, beginning with the launch of a diversity and inclusion commitment initiative. 

“As one of the largest BPO and managed services providers in the world, iQor has an incredibly diverse and strong workforce with all orientations, races, abilities, genders, and life differences,” said Hartmut Liebel, president and CEO of iQor. “It is our responsibility to recruit the best people, maintain awareness of diversity issues, and foster an environment where inclusive behaviors are the norm. I am pleased to have found someone like Hannah that will champion our culture, values, and goals.”

iQor is launching a number of new diversity and inclusion initiatives, starting with a modified take on the National Football League’s Rooney Rule, which at iQor will be called the inQlusion Rule. This rule will require that at least one qualified candidate interviewed for salaried positions must be female, a member of an underrepresented minority or ethnic group, an individual with a disability, or a veteran.

The initiative will also include paid maternity leave in the US and other countries where no or limited government protection exists; pay equity and transparency; and enhanced training and development courses on diversity, inclusion, and unconscious bias. 

“We truly believe that employees who maximize the power of different backgrounds, perspectives, and cultural references will succeed in the global marketplace,” said Choi. “I am honored to take on this role and am excited to continue iQor’s mission of providing the best solutions for our clients by promoting diverse talent and perspectives.”

In addition to Choi’s role as chief diversity officer, she also advises the company’s business and HR partners on day-to-day employment related matters, oversees employment litigation, and counsels the company on new developments in the field of employment law. Choi is a member of the  National Asian Pacific American Bar Association (NAPABA) and on the Leadership Committee for the Asian Pacific American Bar Association of Tampa Bay (APABA TB).

For more information about iQor’s commitment to career development, visit

About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at or follow us at

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