St. Petersburg, Florida – iQor, a global provider of business process outsourcing and product support services, today announced that it has been named a “Major Contender” in the 2017 Everest Group Healthcare CCO PEAK MatrixTM Assessment of contact center outsourcing providers for the healthcare industry.
The Everest Group Performance, Experience, Ability, Knowledge (PEAK) Matrix is an objective, data-driven analysis that measures outsourcing service providers on market success factors such as revenues and growth along with delivery capabilities including scale, technology and delivery footprint. This is iQor’s first Major Contender ranking.
“iQor has been providing the healthcare and medical device industries with efficient, effective solutions for more than 35 years,” says Gary Praznik, iQor’s Chief Operations Officer, Retail & Consumer Services. “In the past five years, as we’ve experienced dramatic growth in a rapidly changing healthcare landscape, we’ve helped clients achieve up to 40 percent cost savings and up to 45 percent improvement in receivables. We’re proud of these achievements and honored to be recognized in this globally respected study.”
Powered by next-generation contact center technology, iQor offers a continuum of services that includes welcome calls, billing inquiries, overpayments and Medicare/Medicaid support. Currently the company services over 300 healthcare providers, 7 out of the 10 top insurance carriers as well as many of the world’s leading medical device manufacturers.
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 40,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.