iQor Named #1 in Customer Service Leadership Training at 2019 LEAD Awards

March 14, 2019

Tech-enabled BPO ranked #1 for Best Customer Service Leadership Training, Best Executive Coaching, Best Experienced/Senior Leaders, and Best Use of Classroom and Traditional Training

ST. PETERSBURG, FL – MARCH 18, 2019 – iQor, a managed services provider of customer engagement and technology-enabled BPO solutions today announced that it ranked number one in leadership training in four categories at the 2019 LEAD awards, and placed second in three additional categories.

Ranking number one in Best Customer Service Leadership Training Program and Best Executive Coaching Program, iQor’s PeaQ Performance Qoaching (PPQ) is behavioral coaching leadership workshop that aims to coach and develop current iQor leaders with a focus on driving team performance and positive engagement. The same program won two more times, taking second place in Best Mentoring Program and Best Global/International Leadership Program.

In two other number one wins, iQor’s Trainer Certificate Program was recognized for Best Use of Classroom and Traditional Training, and the company’s leadership book study in their Leaders Inspiring Leaders curriculum owns the title of number one Best Experienced/Senior Leaders Program.

 “At iQor, we always look to promote from within the company first,” said Gary Praznik, CEO of iQor. “Our training programs teach our employees the skills needed as they grow in the careers and helps us find the leadership role that’s the best fit for them. This process helps increase institutional knowledge within our locations around the globe, which in turn, improves agent performance, proficiency, and creates superior outcomes for our clients.”
The company’s sQholar program, which is a series that provides a training path to leadership roles, took home second place for Best First Time Manager Program.

iQor’s training programs are led by Vice President of Global Learning, Mark Monaghan and his worldwide team of corporate trainers.

In total, iQor has received 24 awards from’s LEAD Awards over the last six years. More information on iQor’s leadership programs can be found at

About LEAD
The Leadership Excellence & Development (LEAD) event is an annual inspirational leadership conference dedicated to helping organizations create an innovative, high potential and passionate workforce. The conference is action packed with Leadership and HR-specific roundtables, workshops, networking opportunities and speakers. Participants learn how to take the world’s best corporate leadership practices and concepts and put them into practice, applying them to their organizations. Keynotes inspire and motivate attendees personally and professionally with their amazing stories about overcoming obstacles, facing adversity, and persevering through hardships. The Awards Gala evening celebrates award winning leadership and development programs.

About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at or follow us at

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