St. Petersburg, FL – September 6, 2017 – iQor, a global provider of customer interaction and product support services, today announced that it has partnered with Nuvo Group, a global leader in developing maternal monitoring products and analytic-based software technologies, to provide a wide-range of vital pregnancy health data. iQor will provide Nuvo Group with a fully integrated, end-to-end service and product support platform for the company’s two main product lines: Sensa™ and PregSense™.
With support from iQor, Nuvo Group aims to address the budding opportunity that is the connected health market, underpinned by the shift in consumer behaviors and expectations, and increasing interest in self-managed healthcare services in today’s mobile, digital world. Estimated currently at $21.5 billion, connected health is expected to grow to more than $100 billion in the next five years.
“Changes in consumer behaviors and expectations are profoundly impacting the growth of connected health products and solutions,” said Autumn Braswell, COO, Global Solutions, Marketing, LinQ, for iQor. “The partnership between iQor and Nuvo Group is poised to establish the levels of care and service support needed for all types of care scenarios within the realm of connected health. Our partnership with Nuvo is an opportunity for iQor to continue building its experience supporting the unique requirements of connected health devices and the ecosystems they operate in, and we look forward to extending this expertise to new partners as more connected health needs emerge.”
The partnership with Nuvo Group represents iQor’s continued emphasis in supporting connected health solutions that are leveraging mobile devices and online tools to provide support for personalized patient care and education. Just last week, iQor announced a similar partnership with Tyto Care to deliver support services for remote medical examinations and visits.
Nuvo Group is developing the next generation of pregnancy monitoring products and software solutions. Nuvo Group’s ground-breaking sensor-based technologies, combined with Big Data analytics, will provide customized solutions for both parents and medical professionals. As an example, PregSense™ will use multiple sets of sophisticated passive sensors and proprietary analytics to accurately collect a wealth of important pregnancy data points simultaneously from both the mother and the fetus.
“The future of health is all about connectivity; connectivity between patients, doctors, data, and experiences—in our case, between a mother and baby,” said Oren Oz, founder and CEO at Nuvo Group. “Nuvo Group needed a partner that was an expert in providing service and product support, and that also understood the role our devices and software can play in providing both parents and medical professionals with unprecedented access to better pregnancy data, more often, remotely or in-office. We found that in iQor.”
iQor has nearly two decades of hands-on experience in healthcare, specifically medical device repair and customer service, supplying healthcare organizations globally with product and service support solutions that ensure customers and equipment receive the highest level of care possible.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.