iQor Selects CrowdStrike to Deliver Global Endpoint Protection, Putting Customers and Employee Safety First

April 22, 2020

Tech-Enabled BPO company will leverage CrowdStrike Falcon to monitor and stop data threats in real time

ST. PETERSBURG, FLORIDA—APRIL 22, 2020—iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today its selection of CrowdStrike’s cloud-native endpoint solution, CrowdStrike Falcon® to provide comprehensive prevention, threat detection, and endpoint detection and response (EDR) across its global service locations.
 
CrowdStrike® is a global cybersecurity leader who has redefined security for the cloud era with an endpoint protection platform built from the ground up to stop breaches. CrowdStrike’s solution is delivered via a single lightweight agent and enables reliable prevention, detection, response, and mitigation to all threats, including sophisticated malware-free intrusions.
 
iQor’s previous security solution lacked the comprehensive platform approach their busy security team was seeking. They struggled with a shortage of real-time updates and multiple agents, creating time management issues for the security operations center (SOC). iQor ultimately selected CrowdStrike for its single-agent, cloud-native platform. Following the rapid deployment of Falcon, the team has experienced a self-sustaining solution that ensures networks are protected 24/7/365. Falcon provides iQor with EDR and next-generation antivirus (AV) to see and stop cyber threats and harnesses the power of rich artificial intelligence (AI) algorithms at scale. Falcon enriches this data with threat intelligence, ensuring future attacks are prevented, and keeping critical information safe.

“CrowdStrike was a clear winner for iQor based on its ability to offer maximum protection for us and our clients, as well as increased efficiency for our security teams,” said Chief Financial and Administrative Officer at iQor, David Kaminsky. “The solution is light, it’s fast, and is a great addition to our toolset in creating superior protection for our clients around the world.”

“CrowdStrike offers next-generation technology that helps us fully protect our technology environment on a global scale,” said Senior Vice President of IT at iQor, Tarn Shant. “Its cloud-based solution helps us ensure all endpoints are fully secure and protected at all times, and that if there is a threat, we are notified and can respond to it in real-time. With CrowdStrike, we have peace of mind that our critical assets are secure.”


About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.


Media Contacts

Robert Constantine
robert.constantine@iqor.com

Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.