St. Petersburg, FL - October 13, 2016 - iQor, a global provider of business process outsourcing and product support services, today announced that it has entered into an agreement to acquire a portion of Asurion’s customer support operations.
The scope of the agreement includes facilities in Altoona, PA; Crestview, FL; Klamath Falls, OR; Meridian, MS; and Tupelo, MS. In addition, more than 2,300 customer support associates and other professionals at these facilities will transition to iQor.
"This agreement supports the growth driver of iQor's integrated solutions, which combines customer and product support with data and analytics solutions to deliver a better customer experience in the most cost effective way," said Hartmut Liebel, President & CEO of iQor. "It also expands our technical support capabilities and expertise, allowing us to deliver greater value and insights for our growing base of clients."
"In a strategic decision to drive further innovation within our core support and protection products, Asurion is transitioning a segment of outlying support operations to iQor," said Todd Chretien, Senior Vice President, Customer Care Operations for Asurion. “With this agreement, employees joining iQor will continue to benefit with new opportunities to learn, grow and advance their careers."
iQor partners with many of the world’s best-known brands to deliver product diagnostics and repair services as well as customer support solutions that span the consumer value chain, from customer care to receivables management. For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.
Asurion associates transitioning to iQor will continue in their current role and will maintain their compensation and comparable benefits. The company expects the transition to be complete by the end of 2016.
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.