ST. PETERSBURG, FL – July 3, 2018 – iQor, a global managed services provider embedded in the flow between product, people and services, is proud to announce that it was named MetroPCS Partner of the Year for its continuous top rankings in customer service and specialty lines of business.
MetroPCS recognizes top partners and their teams of agents at the company’s annual Agent of the Year event. This year, awards were held at Grand Floridian Hotel in Orlando, Florida on April 11th. The event was hosted by Greg Pressly, vice president of MetroPCS customer service; Tom Keys, president of MetroPCS; and Callie Fields, executive vice president of T-Mobile customer care and the MetroPCS management team.
“Year after year, iQor’s agents exemplify superior service and performance and the unique capabilities needed to push us to the next level and achieve #1 in JD Power in customer service,” says Pressly.
Saurabh Bhaskar, iQor senior vice president of operations and Linda Johnson, vice president of business development, accepted the award on behalf of iQor. This is the third consecutive year that iQor has been awarded Partner of the Year and marks the first time an agent from iQor Talisay, Philippines brought home the Agent of the Year award.
“As an extension of our clients’ brands, our customer care teams are united in taking customer service from the best, to best of the best. We look forward to continuing this trend with MetroPCS,” says Bhaskar.
For more information on joining iQor’s award-winning customer service teams, visit www.iqor.com/careers.
About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 71.5 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.