PAMPANGA, PHILIPPINES—OCTOBER 1, 2019—iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today the opening of three new contact centers and expansion of an existing center in the Philippines to meet demand from clients in its growing financial services and residential and commercial services verticals.
The new centers in Davao, Iloilo, Fairview, and expansion in Dasmariñas are part of iQor’s 2019 growth trajectory that will bring in over 5,000 new jobs by the end of the year. The expansions include a combined 175,000 SQF of new production space to house 3,000 customer care employees including agents, trainers, quality assurance analysts and more. The centers are fully operational and rapidly recruiting.
“We build our high-performing workforce quickly through standardized recruitment processes,” said iQor Senior Vice President Operations, Tone Holmen. “No matter the service location or program complexity, our clients can expect consistency in operations and performance delivery.”
iQor receives thousands of ready-to-hire leads every month through their targeted digital marketing efforts, while their AI-enabled chatbot platform, QBot, allows the company to speed up the recruitment process through automated testing. iQor taps top talent through social recruitment efforts, which, combined with other digital strategies, has helped the company fill its training classes 25% faster and improve training graduation rates by 5%.
“Family is important in the Philippines,” said iQor Senior Vice President Operations, Rod Hoddinott. “We strategically build our sites outside of major metropolitan areas so our employees can work close to home and spend less time commuting.”
Last year, the International ICT Awards recognized iQor for its commitment to the business community and job creation, earning first place awards for Best First-Time Nominated Company and Best Company of the Year Outside National Capital Region. In the same year, the Asia CEO Awards nominated the company for its training, services, and technology in three categories: Top Employer of the Year, Technology Company of the Year, and Service Excellence of the Year.
iQor operates in multiple locations throughout Dasmariñas, Davao, Iloilo, Talisay, Bacolod, Santa Rosa, Fairview, and Clark.
To learn more about growing your career at iQor, please visit: www.iqor.com/careers.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.