ST. PETERSBURG, FLA – SEPTEMBER 24, 2018 – iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is excited to announce that PJ Singh, SVP of Innovation, will speak this week at Dreamforce, hosted by Salesforce.
Dreamforce aims to gather the entire Salesforce community of customers, partners, employees, and key stakeholders for learning and leading-edge discussions from thought leaders and industry pioneers. The event conducts more than 2,700 sessions and thousands of live solutions over the course of four days.
Singh will be hosting a session about how the company is developing real-time visibility and dynamic support strategies across the customer and product journey.
“I’m excited to share how integrating and sharing knowledge across multiple systems within the support ecosystem enables us to improve all aspect of service, from customer acquisition and technical support to spare parts logistics and product repair,” said Singh.
Speaking event details:
WHAT: Trailblazer Networking: FSL in Professional Services featuring iQor, Salesforce’s 2018 Dreamforce Conference
WHEN: September 28, 2018
WHERE: Marriott Marquis - Foothill C: Astro Theater
TIME: 11:30 AM to 12:00 PM
Salesforce is the world’s #1 customer relationship management (CRM) platform. Its cloud-based, CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.