ST. PETERSBURG, FL. – JUNE 17, 2019 – iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is proud to announce that it was named Partner of the Year for its continuous top rankings in customer service and specialty lines of business.
iQor supports top brands in multiple verticals with five comprehensive tech-enabled and customer solutions: Revenue Generation, Omnichannel CX solutions, Technical solutions, and Analytics-Enabled Retention. Seventy-three percent of iQor’s clients use more than one pillar of service, including the company’s longstanding client, a top wireless provider, who uses four out of the five pillars that cut across multiple consumer touchpoints to create a cohesive, world-class customer experience.
iQor Philippines Senior Vice President of Operations, Saurabh Bhaskar, and Vice President of Business Development, Linda Johnson, accepted the award on behalf of iQor. This is the fourth consecutive year that iQor has been awarded Partner of the Year by the popular wireless carrier brand.
“When we partner with clients, we become an extension of their brand and have the mission of meeting and exceeding all service level expectations,” said Bhaskar. “We will continue to create teams of brand ambassadors that care about solving customer problems and have the latest tools and knowledge to do so.”
For more information on joining iQor’s award-winning customer service teams, visit www.iqor.com/careers.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.