St. Petersburg, FL.- iQor, a global provider of integrated customer and product support services, today announced that the company has embarked on a significant expansion initiative that will add over 175,000 square feet of additional contact center space across the Philippines. Upon completion, the company will add an additional 3,150 high-tech training and production workstations.
“The Philippines is a tremendous market for us. As one of the first movers, we’ve continued to invest in the region and have been able to continue to raise the bar in performance,” says Gary Praznik, iQor’s COO, Retail and Consumer Services. “Our growth can be traced directly back to the hard work and dedication of our entire Philippines family.”
“Recognition of who we are and what we offer is really resonating with clients, employees, their family and friends,” adds Saurabh Bhaskar, iQor SVP of Operations, Philippines. “One of the most attractive opportunities within our company is our customer service leadership training. Recently, iQor was recognized by HR.com as having the top Call Center Leadership Training Program for 2016. Joining iQor means you have direct access to the best Call Center Leadership Training in the industry. For those interested in Customer Interactions such as customer care, social media support and collections, there is no better place to work and improve your career.”
iQor opened its Philippines Operation in 2005. Recent expansion sites include; SM Mall Clark (2016), Robinsons Mall Dasmarinas (2015) and SM Mall Dasmarinas (2014). Today, iQor Philippines has over 12,000 employees across the region supporting a variety of customer interactions including; customer care, social media, collections and technical support. iQor Product Support Services division has helped expand relationships into the world’s top consumer electronics, retail and telecom companies.
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iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.