St. Petersburg, FL – Aug. 23, 2017 – iQor, a global managed services provider embedded in the flow between product, people, and services, announced today that it has partnered with Tyto Care, a telehealth company with breakthrough technology for conducting remote medical examinations and visits. The two companies have teamed up to deliver a fully integrated, end-to-end service and product support solution for both patients and healthcare providers, addressing the connected health market’s need for more seamless patient and provider communication.
“Tyto Care is transforming primary care by putting health back in the hands of consumers,” said Dedi Gilad, CEO and co-founder at Tyto Care. “With our recent commercial launch, we wanted a service and product partner who could not just support all aspects of our connected health solution, from distribution, order management, billing, and technical support, but also provide Tyto Care with integrated insights necessary for continued operational efficiencies. By partnering with iQor, our users will get exceptional support.”
According to Deloitte’s Centre for Health Solutions’2014 Connected Health: How Digital Technology is Transforming Health and Social Care report, the connected health market is poised to reach $21.5 billion by 2018, an average annual increase of 54.9 percent since 2013.
Tyto Care and iQor are prime examples of innovative companies that are exploring the ways in which mobile devices and online tools can provide support for patient care and education, and facilitate communication between healthcare providers and the health-conscious, mobile consumer. By integrating customer and product support, iQor will enable Tyto Care to deliver a smarter, more seamless customer experience.
“iQor’s holistic delivery model sets a new standard for customer experience and value by integrating and delivering customer and product support from one service partner," said Autumn Braswell, COO, Global Solutions, Marketing, LinQ, for iQor. “Through our service partnership with Tyto Care, both doctors and patients will receive the experienced support they need, from ordering and technical support to product care and access to important account information.”
iQor has more than 18 years of hands-on experience in healthcare, specifically medical device repair and customer service, supplying healthcare organizations globally with product support solutions that ensure customers and equipment receive the highest level of care possible.
Both iQor and Tyto Care will take part in panel discussions at the upcoming Connected Health Summit in San Diego, CA, from August 29 through the 31. iQor’s Braswell will be part of the panel slated for 4:30 pm PT on August 30th that will focus on virtual care and how advances in technology are driving patient usage and shaping the future of connected health. Tyto Care’s Chief Revenue Officer, Jeff Cutler, will speak on August 31 at 8:45 am PT on the convergence of medical technology and connected health. For more information on the Connected Health Summit, please visit http://www.parksassociates.com/events/connected-health/agenda.
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.