CUSTOMER INTERACTION SOLUTIONS
DATA SOLUTIONS & ANALYTICS
Our team is expertly trained in the identification and qualification of parts and service suppliers. From commercial & trading terms to inventory optimization programs, our team works for you in helping drive continuous total cost improvement activities and optimizing cost and flexibility within the global supplier network.
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Our end-to-end supply chain model integrates transportation, warehousing and full repair-cycle management. This means full analysis of your current supply chain and inventory so you can be sure you have all the parts you need.
Our team excels in the identification and qualification of parts & service suppliers. From commercial and trading terms to inventory optimization, we help drive ongoing total cost improvement activities that optimize cost and flexibility.
Our Product Support Services division is the leading authority in remanufacturing and refurbishing electronics. iQor's refurbishment processes ensure “as good as new” functional, cosmetic and configuration standards for your product.
Data insights gained during repair and refurbishment help us efficiently identify and resolve errors, improving the overall lifespan of your product and ultimately reducing cost so that you can get back to business.
We provide fast, easy diagnostic tools when a mobile device is not functioning properly. Advanced cloud-based software means immediate testing that can be deployed in the depot, in the store or in the contact center for quicker resolutions.
Our best-in-class product support services include our leading global depot repair and supply chain management programs for the mobility, computing, infrastructure, medical, consumer and telecommunications industries.
iQor services over 90,000 medical devices each year and ensures the highest performance at every point in patient care. That coupled with a central location means life-saving devices can reach 70% of the U.S. in 24 hours or less.
In today's competitive market, smart companies turn service incidents into relationship-building opportunities. Our ability to achieve excellent results and superior customer relations is a key factor in their decision to outsource to iQor.
From increasing importance of customer satisfaction and brand equity to cost concerns and increasing business complexities, we understand the unique aftermarket challenges that today’s business leaders face. As a response, we’ve developed integrated AMS solutions that are both custom and cost efficient.
There is nothing more frustrating for a customer and costly for a company than to send a functioning product through the RMA process. Using analytics that connects Technical Support interactions with Parts data, we are able to quickly decipher the problem and determine what action needs to be taken. Our system ensures your customers save valuable time and keeps them enjoying your product.
We work with clients to better understand the underlying drivers of the post sales product support strategy. With a single point of contact we make sure IT Systems, Engineering, Materials, Logistics, Compliance, Human Resources and Quality are setup for success.
A specialized team is dedicated to design and launch our collaborative partnership.
Joint planning session to ensure detail behind the design. Develop an agreed scope, deliverables and timelines.
The COE turns the model into a working, proven and optimized program.
The blueprint can be duplicated and implemented across the network.
iQor maintains a centralized Enterprise application solution giving our customers unprecedented visibility into orders and inventory across the globe. With iQor as an AMS partner, better business intelligence means better business decision making.
Shop Floor Control
Global Inventory Management
Call Center Services
Centralized Knowledge Management
IOT Device & Data Management
Global Order Management & Allocation
Failure Analysis & Analytics Reporting Module
Parts Planning
Transportation Management
Centralized Trade Compliance
iQor is committed to maximizing our net positive contribution to the environment. We actively look for ways to increase recycling, water and energy conservation through our Environmental Management System. By reducing consumption and waste we ensure less material finds its way into landfills.
Learn MoreWe take pride in staying up to date on the latest knowledge and best practices that will sustain our environment and natural resources. At iQor's Product Support Service division, the Environmental Management Policy ensures we specifically aim to make an impact on parts and waste reduction and increase recycling efforts in the industry.
IQor ensures the conscientious and careful recycling of electronics, end of life products, non-confirming manufacturing components, and IT equipment. Through the thoughtful selection, review, and audit of our electronics recyclers, we remain environmentally friendly and ecologically responsible.
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