Product Support Services

YOUR PARTNER THROUGHOUT THE POST SALES PRODUCT LIFE CYCLE.

As the world's largest product support services company, we offer over 3 million sq. ft. of repair space. Our global reverse logistics network spans 66 countries, 5 continents, 22 time zones and 4.5 billion people. We offer our clients unprecedented access to a number of service solutions.

CUSTOMER INTERACTION SOLUTIONS DATA SOLUTIONS & ANALYTICS

Sourcing & Supply

Finding what, when and where at the right price.

Our team is expertly trained in the identification and qualification of parts and service suppliers. From commercial & trading terms to inventory optimization programs, our team works for you in helping drive continuous total cost improvement activities and optimizing cost and flexibility within the global supplier network.

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YOUR ONE STOP SHOP

Our end-to-end supply chain model integrates transportation, warehousing and full repair-cycle management. This means full analysis of your current supply chain and inventory so you can be sure you have all the parts you need.

MEET OUR EXPERTS

Our team excels in the identification and qualification of parts & service suppliers. From commercial and trading terms to inventory optimization, we help drive ongoing total cost improvement activities that optimize cost and flexibility.

LEADERS IN QUALITY SERVICE

Our Product Support Services division is the leading authority in remanufacturing and refurbishing electronics. iQor's refurbishment processes ensure “as good as new” functional, cosmetic and configuration standards for your product.

SMARTER SERVICE

Data insights gained during repair and refurbishment help us efficiently identify and resolve errors, improving the overall lifespan of your product and ultimately reducing cost so that you can get back to business.

NO MORE HANG-UPS

We provide fast, easy diagnostic tools when a mobile device is not functioning properly. Advanced cloud-based software means immediate testing that can be deployed in the depot, in the store or in the contact center for quicker resolutions. 

WE’VE GOT YOU COVERED

Our best-in-class product support services include our leading global depot repair and supply chain management programs for the mobility, computing, infrastructure, medical, consumer and telecommunications industries.

SUSTAINING CRITICAL LIFELINES

iQor services over 90,000 medical devices each year and ensures the highest performance at every point in patient care. That coupled with a central location means life-saving devices can reach 70% of the U.S. in 24 hours or less.

CREATING CUSTOMER ADVOCATES

In today's competitive market, smart companies turn service incidents into relationship-building opportunities. Our ability to achieve excellent results and superior customer relations is a key factor in their decision to outsource to iQor.

Process & Patterns

We'll do the heavy lifting to determine best practices.

From increasing importance of customer satisfaction and brand equity to cost concerns and increasing business complexities, we understand the unique aftermarket challenges that today’s business leaders face. As a response, we’ve developed integrated AMS solutions that are both custom and cost efficient.

Customer-Centric Service

Keeping More Devices In The Hands Of Customers.

There is nothing more frustrating for a customer and costly for a company than to send a functioning product through the RMA process. Using analytics that connects Technical Support interactions with Parts data, we are able to quickly decipher the problem and determine what action needs to be taken. Our system ensures your customers save valuable time and keeps them enjoying your product.

Customized & Continuous

Our solutions are tailored and always improving.

We work with clients to better understand the underlying drivers of the post sales product support strategy. With a single point of contact we make sure IT Systems, Engineering, Materials, Logistics, Compliance, Human Resources and Quality are setup for success.

STRATEGIC IMPLEMENTATION

A specialized team is dedicated to design and launch our collaborative partnership.

BRD DESIGN REQUIREMENTS

Joint planning session to ensure detail behind the design. Develop an agreed scope, deliverables and timelines.

BLUEPRINT DEVELOPMENT

The COE turns the model into a working, proven and optimized program.

SERVICE IMPLEMENTATION

The blueprint can be duplicated and implemented across the network.

Global Aftermarket Vision

Technology that helps you see clearly into your business.

iQor maintains a centralized Enterprise application solution giving our customers unprecedented visibility into orders and inventory across the globe. With iQor as an AMS partner, better business intelligence means better business decision making.

  • Shop Floor Control


  • Global Inventory Management


  • Call Center Services


  • Centralized Knowledge Management


  • IOT Device & Data Management

  • Global Order Management & Allocation


  • Failure Analysis & Analytics Reporting Module


  • Parts Planning


  • Transportation Management


  • Centralized Trade Compliance

Thinking Green

Environment friendly business for a Better Planet.

iQor is committed to maximizing our net positive contribution to the environment. We actively look for ways to increase recycling, water and energy conservation through our Environmental Management System. By reducing consumption and waste we ensure less material finds its way into landfills.

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Recover

Gathering Reusable Assets

We take pride in staying up to date on the latest knowledge and best practices that will sustain our environment and natural resources. At iQor's Product Support Service division, the Environmental Management Policy ensures we specifically aim to make an impact on parts and waste reduction and increase recycling efforts in the industry.

Recycle

Finding new purpose for old tech

IQor ensures the conscientious and careful recycling of electronics, end of life products, non-confirming manufacturing components, and IT equipment. Through the thoughtful selection, review, and audit of our electronics recyclers, we remain environmentally friendly and ecologically responsible.