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Event Type
In-person conference & expo
Dates
June 22-25, 2026
Location
Las Vegas, NV — Caesars Forum Conference Center
PULLING BACK THE CURTAIN ON YOUR CX
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Surface-level CX metrics can look convincing. The real story lives underneath. At Customer Contact Week (CCW) Las Vegas, we're pulling back the curtain on what actually drives performance: real data, real clients, and AI that proves its value before it goes live. Meet with our team to explore how leading brands are moving from CX theater to measurable outcomes. Attend our Innovation Theater session featuring real client stories with AHS and National Grid, join us at the Lunch & Learn, or stop by Booth #1227 to see infinityAiQ™ in action. Walk away with insights you can put to work on Monday.
iQor is a finalist for BPO of the Year at the CCW Awards Gala, Tuesday June 23. We're hosting a table for the evening. Interested in joining us? Fill out the form below.
Schedule at a Glance
Monday, June 22
All Day: Visit us at Booth 1227. Connect with iQor leaders, explore our solutions, and see infinityAiQ™ in action.
6-8 p.m.: CCW Welcome Party. iQor is co-sponsoring the official CCW kickoff party alongside Krisp and Salesforce at Brooklyn Bowl. Join us for an evening of connection before the conference floor opens.
Tuesday, June 23
All Day: Visit us at Booth 1227. Connect with iQor leaders, explore our solutions, and see infinityAiQ™ in action.
6 p.m.: CCW Awards Gala. iQor is a finalist for BPO of the Year. We're hosting a table for 10 guests. Interested in joining? Fill out the form below.
Wednesday, June 24
12:45-1:45 p.m.: Lunch & Learn. Join us for a structured lunch with four live table-topic discussions spanning GROW, CXBPO, infinityAiQ™, and client partnerships. Seating is limited.
1:45-2:30 p.m.: Innovation Theater. "Behind the Curtain: Built Around You, Delivered With You", a client case study featuring leaders from AHS and National Grid.
6-8 p.m.: VIP Cocktail Reception (Invite Only). An exclusive evening at Vista Cocktail Lounge, Caesars Palace. 50 guests maximum. Interested in an invitation? Fill out the form below.
Thursday, June 25
3:50-4:05 p.m. Main Stage: When Did You Stop Caring? iQor Chief Business Officer Natalie Beckerman takes the main stage. A conversation about what happens when companies lose sight of the human side of customer experience, and what it takes to get it back. Book signings at Booth #1227 throughout the day.
All Day: Visit us at Booth 1227. Last chance to connect before the conference wraps. Stop by for a conversation or a book signing.
What You'll Take Away
How top organizations are moving AI-enabled CX from conversation to production
What it looks like when an outsourcer is genuinely invested in your outcomes
Real-world results from home services and energy client case studies
Strategies for reducing operational friction and boosting revenue and CSAT
Benchmarking and networking with CX leaders across industries
An evening with iQor's leaders, built entirely around your agenda
