Smile!

With iQor

Irresistible culture and smart CX technology that work for you.

Irresistible culture and smart CX technology that work for you.

We’re purpose-built to deliver the world’s most sought-after customer service. Our talented team provides meaningful customer interactions while automation goes where it matters most to create your happiest customers ever.

INTRODUCTION INTRODUCTION

Channel optimization that makes the customer journey a win-win for your bottom-line.

Our technology suite is engineered to support diverse business needs on-demand. Our communal culture, performance excellence and private cloud technology paves the way for unprecedented customer support.

TOP FEATURES TOP FEATURES

The best customer experience investment you can make.

Explore Features
CX Private Cloud

CX Private Cloud

Maximize performance and successfully manage 100% of event-driven volume. Our teams can scale rapidly (and on short notice) across any one or multiple geographies with our highly secure and flexible CX private cloud platform.

Work-at-Home Solutions

Work-at-Home Solutions

Go completely virtual or blend onsite and remote agents. iQor’s private cloud platform extends the in-center experience into the agent’s home, lowering costs and boosting agent loyalty and customer satisfaction.

Partnership Approach

Partnership Approach

Our agents aren’t the only ones to provide amazing support. From c-level engagement to our devoted CX transformation and data-scientist sidekicks, we engage from all corners
of iQor to provide a deeper, more consultative partnership.

 Standard Of Excellence

Standard Of Excellence

Process-driven outcomes deliver the same, consistent performance excellence no matter from where we service your customers or unique business needs. From 15 agents in Florida to 1,500 in the Philippines, no surprises. Just the performance results you’ve always wanted.

Proprietary Speech Analysis

Proprietary Speech Analysis

Continuously perfected by our data detectives, we apply speech analytics solutions to take your customer experiences further, faster. Understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow.

Purposeful Technology

Purposeful Technology

We like to use our technology wisely. Everything we integrate into the CX environment, including automation, machining learning and security, is there to assist our agents in creating exceptional customer experiences. Purposeful tech and real people—they make a great team.

WHAT WE DO WHAT WE DO

Customer experience transformation starts here.

WHAT WE DO
smiling call center agent

Revenue Generation

Growth strategies from acquisition to conversion.

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Customer Care

Customer Care

Brand ambassadors serving customers across channels.

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Technical Support

Technical Support

Expert tech support to handle increasingly complex problems.

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Customer Retention

Customer Retention

Data-driven engagement that builds loyalty and recovers revenue.

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WHAT WE DO