Episode 2: Everybody Wants AI, Nobody Wants the Change Process

Meet Nat and Col

Natalie Beckerman

Natalie Beckerman is Executive Vice President and Chief Business Officer at iQor, where she helps drive enterprise strategy, growth, and operational excellence. With more than 20 years of experience leading customer support and transformation initiatives across global organizations, she is recognized as a leading voice in customer experience and operational leadership. Natalie is a CCWomen Hall of Fame inductee and a CX Network Top 30 Contact Center Leader.

Colleen Beers

Colleen Beers is Chief Growth Officer at iQor, leading the company's global sales and growth strategy. With more than 30 years of experience in customer experience and outsourcing, she is known for helping organizations navigate transformation, drive growth, and deliver business results. Colleen is a longtime industry leader, former CCW Board member, and CCWomen Hall of Fame inductee.