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Sep 16, 2026

Built to evolve: How iQor is shaping the adaptive enterprise

“The difference lies in whether an organization treats change as a challenge to manage or as an opportunity to design the future,” says Wilbur Gadicho, Vice President, Human Resources at iQor.

In an interview with People Matters, journalist Avilasha Sarmah examines how iQor is building an adaptive enterprise by aligning people, technology, and culture. Gadicho explains that workforce transformation is a continuous capability, supported by ongoing learning, leadership development, and stronger collaboration between human and digital capabilities.

The story explores how organizations can prepare employees for tomorrow’s challenges by embedding learning into everyday work, creating space for experimentation, and using connected people data to support proactive decisions. It also highlights the importance of balancing agility with purpose as leaders guide their organizations through continuous change.

Read the full story in People Matters.

Media Contact

Nicole Gobbo
VP Communications

About iQor

iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.