iQor to participate in panelist discussion on wide-ranging outsourcing topics from next generation agent skillsets to work-at-home strategy

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, today announced the company will be a panelist on global customer experience (CX) industry leader Execs In The Know’s (EITK) upcoming Outsourcing Briefing — a special virtual event designed exclusively for end-user corporate brand practitioners.

The Briefing will take place December 9, 2021 from 11:30 AM–1:30 PM ET, followed by a private, corporate peer-to-peer discussion on December 10, 2021 from 11:30 AM–12:30 PM ET.

During this highly anticipated event, Execs In The Know’s President, Chad McDaniel will be joined by co-host Joy Park, Vice President of Business Partner Strategy and Support at Comcast, and a panel of five industry experts including Martin Lehtio, Chief Operating Officer at iQor.

“I am looking forward to sharing our perspective on the outsourcing topics and what we see working to drive a better employee and customer experience,” said Martin Lehtio, Chief Operating Officer at iQor.

Throughout the two-hour Day 1 agenda, the co-hosts will lead an interactive discussion with the brand practitioners as the panelists share their insights on a variety of outsourcing-specific topics including tackling new labor market realities, maximizing performance in a work-from-home environment, the evolution of next-generation agent skillsets, and more. Regardless of where a company is at in its outsourcing journey, the Outsourcing Briefing will offer a bounty of best practices, bright ideas, and actionable takeaways for getting greater value from their outsourcing strategies. The event will conclude with a one-hour Day 2, corporate-only group conversation where participants will debrief and discuss key takeaways from the previous day’s panel.

“Our Outsourcing Briefing events are always an excellent opportunity for connecting our CX leadership community with both the subject experts and the ideas that can make a big difference on how an outsourcing program performs,” said Chad McDaniel. “These events are specially designed for CX end-users, and the agenda is always built around the notion of learning, sharing, actionable ideas, and valuable takeaways.”

Learn more about the Outsourcing Briefing here: