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Jan 8, 2026
iQor CEO Chris Crowley on Rebuilding the BPO and Buying OP360
Summary: iQor President and CEO Chris Crowley spoke with Nearshore Americas reporter Narayan Ammachchi about the company’s acquisition of OP360, its second strategic deal in six months following the purchase of JumpCrew. Crowley reflected on iQor’s post-2020 transformation—from strengthening its capital profile after emerging from Chapter 11 to rebuilding the company into an $800 million business.
He also addressed iQor’s expansion into Egypt, how the OP360 acquisition extends the company’s global delivery footprint with minimal city-level overlap, and how iQor’s infinityAiQ platform is designed to support agents rather than increase workplace pressure.
Media Contact
Nicole Gobbo
VP Communications
About iQor
iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.