Summary: iQor President and CEO Chris Crowley spoke with Nearshore Americas reporter Narayan Ammachchi about the company’s acquisition of OP360, its second strategic deal in six months following the purchase of JumpCrew. Crowley reflected on iQor’s post-2020 transformation—from strengthening its capital profile after emerging from Chapter 11 to rebuilding the company into an $800 million business.

He also addressed iQor’s expansion into Egypt, how the OP360 acquisition extends the company’s global delivery footprint with minimal city-level overlap, and how iQor’s infinityAiQ platform is designed to support agents rather than increase workplace pressure.

Read the full Q&A in Nearshore Americas