Feb 24, 2026

iQor CXBPO Expands AI-Powered Gaming Practice

Summary: “Gaming moves fast, and player expectations are high,” says John Pompei, gaming practice lead at iQor. “Support must be intelligent, contextual, and aligned with the player experience itself.”

CXM Today covered iQor's expanded gaming practice and the appointment of gaming industry veteran John Pompei as gaming practice lead. The story examines how rising player expectations, live-service environments, and trust and safety pressures are reshaping the need for scalable player support.

Pompei brings more than 25 years of experience from Microsoft, Electronic Arts, and emerging gaming technology ventures, where he built and scaled global player support operations. iQor’s gaming practice supports mobile, console, and PC publishers globally, using AI and real-time insights through its Insights iQ analytics platform to help publishers strengthen engagement, retention, community health, and operational efficiency.

Read the full story in CXM Today.

Media Contact

Nicole Gobbo
VP Communications

About iQor

iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.